SCM 301-Case Study #1 10 points due Tuesday 1/30 by class time Read the followin

ID: 3354335 • Letter: S

Question

SCM 301-Case Study #1 10 points due Tuesday 1/30 by class time Read the following case to answer the questions below. The operations manager at iffy Pie, a company that specializes in manufacturing frozen chicken pies, is concerned about the increased number of cüstomer complaints in recent you, the newly assigned to start in resolving this problem. He handed you a single piece of paper with received from the VP of customer service and gave you a due date of this Friday to respond. manufacturing frozen chicken pot QA manager, into his office to charge you with the task of identifying where the data below that he missing veggiesmissing chicken poor pkg sea poor pkg seal bad taste bad taste missing vessies bad taste bad taste bad taste missing chidken missing chicken bad taste missing chicken poor pkg sea bad taste pilled contents missing chicken missing veggies sing chicken spilled contents missing chicken missing veggies bad taste poor pkg seal poor pkg seal bad taste spiiled contents bad taste bad taste missing veegies bad taste missing chicken spilled contents poor pkg seal poor pkg seal missing veezies poor pkg seal missing veggies poor pig seal poor pseal missing veggies poor pkg seal missing veggies poor pkg seal poor pkg seal bad taste missing vegssies pilled contents poor pig seal 1. To organize the data, which quality tool should you use? 2. To prioritize the data, which quality tool should you use? 3. Show these two tools with the data provided: Identify the biggest defect What % of all defects does it represent? 4 45 Multifactor productivity is currently based on the following information. It is estimated that reducing the biggest defect by 40% will not only reduce customer complaints but also reduce the internal failure costs. The impact is expected to be a 5% increase in output, 3% decrease in labor cost, and 4% decrease in material cost (overhead unchanged). Daily Production Labor Materials 50,000 pies $6000/day $7100/day a. Calculate the muitifactor productivity before and after the quality improvement (2 decimals). b. Calculate the anticipated % change in multifactor productivity

Explanation / Answer

Answers

Part (1)

Data organizing quality tool – defect-wise analysis (getting the frequency of each defect)

ANSWER

Part (b)

Data prioritizing quality tool – ABC analysis (Pareto analysis) ANSWER

Part (c)

Actual Data Analysis:

Defect

Tally marks

Frequency

% Contribution

Poor Packing Seal

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Bad Taste

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Missing Veggies

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Missing Chicken

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Spilled Contents

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Total

100

Since the first 3 defects, Poor Packing Seal, Bad Taste and Missing Veggies account for more than three fourths of the complaints, these three defects should be taken up for corrective action on a priority basis. ANSWER