Note: Not sure what subject this should be under. Its from a business law class.

Question

Note: Not sure what subject this should be under. Its from a business law class.

Chang was employed as a Material handler at a large manufacturing plant. The employees at the plant were represented by the Manufacturing Employees Union, and worked under a collective agreement.

One evening after work, Chang went to a local bar to watch a soccer game on a large screen TV. During the course of the game, Chang and Zak, his work supervisor, who was also at the bar, became involved in a heated discussion over the game. Eventually, the supervisor called Chang ‘an idiot’. Chang responded to the remark with a right hook to the supervisor’s jaw, knocking the supervisor down. Bar employees stopped the fight immediately, and both Chang and Zak were escorted out of the bar.

At work the next day, Zak said nothing to Chang about their previous night’s dispute. However, he ordered Chang to clean a large chemical storage tank, a task usually done only by a crew of two workers wearing protective gear due to the danger associated with chemical fumes generated by the cleaning process. Chang was not prepared to do so without a second employee to assist him, and when his request for assistance was refused by the supervisor, Chang refused to do the work. He was suspended for the rest of the day by the supervisor for his refusal to obey the order.

When Chang returned to work the next day, he met with his union representative, and complained about his suspension.

Question: Identify and outline the process that would follow to resolve this complaint. What arguments might be raised by each side, and what might be the outcome?

Explanation / Answer

Process for resolving the complaint is as follows

Firstly Chang is at fault as calling a person an idiot is not a very big deal but his reaction has made the situation worse. Chang should talk to the Zak personally and try to resolve without involving other person. If his boss is not ready to resolve the issue then talk to higher official about the cleaning incident as it is not acceptable because employee health is at stake. And ask the union representative to call for a strike as the cleaning incident is not acceptable so that everybody will come know of such incident so that it does not get repeated in near future with cahng or with other employee.

2- Chang should apologize in person for his reaction at local bar before escalating the issue to higher official

What arguments might be raised by each side, and what might be the outcome?

The outcome that must be raised by each side are as follows

From chang Side

1- Zak called him idiot at the bar and this is not acceptable as different people has different thought process so no one has right for calling the other one as idiot on their opinion.

2- He took the revenge by keeping Chang life at stake by asking him to clean chemical storage tank and refused him to take the help of second employee that will help him the protective gears because of the dangerous fumes of the chemicals

From Zak Side

1- Calling an idiot is not a big thing

2- Chang did not apologise for the deeds

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