6.00 points You did not r Exercise 2.12 METHODS AND APPLICATIONS In an article i

Question

6.00 points You did not r Exercise 2.12 METHODS AND APPLICATIONS In an article in Quality Progress, Bartara A Cleary reports on improvements made in a software suppliers responses to customer calls in this article, the author states percent of the customers calls were already being answered immediately by the sechnical support group, but those who had to be called back had to wat an average of 56 6 minutes No customer complaints had been registered, but the ncomplete. The folowing Figure 2 6 shows a Pareto chart analysts for the incomplete customer cas

Explanation / Answer

Ans (a)

The Percentage of incomplete cells requires “more investigation” by the analyst or “administrative help” is    14.14

(b)

The Percentage of incomplete cells actually presented a “new problem” is 11.11.

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