1.Memos can be used for the purposes of requesting, informing, and reporting, bu

ID: 337486 • Letter: 1

Question

1.Memos can be used for the purposes of requesting, informing, and reporting, but they cannot be used for the purpose of reminding.

A)True
B)False

2.When using the persuasive approach to write a sales letter for a new product, you should begin by:

A) asking for the desired action on the part of the reader
B) presenting benefits that generate the reader’s interest
C) getting the reader’s attention in the opening sentence
D) providing information that will generate a desire on the reader’s part

3.(Fill in the blank) A(n) _____ is a type of request letter written by a customer when there is a problem with a product or service.

4.Renee is the head of human resources at a company. She is in charge of sending out an e-mail announcing that the company will be celebrating its eighth year anniversary next week. Which of the following subject lines will be the most appropriate in this scenario?

A. Subject: URGENT: Anniversary

B. Subject: Request: We are celebrating the eighth year anniversary

C. Subject: FYI: Company’s eighth-year anniversary celebrations next week

D. Subject: Urgent: Happy Anniversary

5.(Fill in the blank) A(n) _____ refers to either the printed information at the top of business stationery or the actual sheet of paper.

6. A rhetorical question is a question that is posed with an expectation of a long reply.

True

False

7. If you receive a claim letter threatening legal action against the company you are working for, which of the following actions would be most appropriate for you to take?
A) Replying to the letter in a negative tone
B) Granting an adjustment irrespective of whether the claim is allowable or not

C) Notifying your supervisor and the company’s legal department

8. The letter or memo of transmittal for a report contains a brief statement of the general purpose of the report.
A)True
B)False

9. Which of the following examples illustrates the citation style of the Modern Language Association (MLA)?
A) With the evolution of the Internet, the world has become smaller (James).
B) With the evolution of the Internet, the world has become smaller. (James, 156)
C) With the evolution of the Internet, the world has become smaller (James 156).
D) With the evolution of the Internet, the world has become smaller (James; 2004; 156).

10. What are the four writing pieces we created in ENGL 1010?
List the purposes of each. Be descriptive and clear.

11. E-mail and other online communications do not offer the confidentiality of a written document mailed directly to the recipient.
A)True
B)False

11.Which of the following is an ineffective practice with regard to creating e-mail messages?
A) Typing the message in all-capital letters
B) Including all the recipients in the blind carbon copy list when mass mailing is necessary
C) Limiting the content in the e-mail to one topic, if possible
D) Mentioning the attachment and your intentions for the attachment in the message itself

12. Which of the following is an effective practice with regard to e-mails?
A) Including more than one topic
B) Creating a standard template
C) Using humor to relay your message
D) Using decorative fonts and colors

13. (Fill in the blank) _____ such as Google or Bing are specific websites that allow people to quickly and easily find websites online.

14.(Fill in the blank) _____ is the process of buying and selling merchandise and services over the Internet.

15. Communication is vital to any effective customer-service program.
A)True
B)False

16. (Fill in the blank) A(n) _____ section on a website takes customers to a list of common queries and the answers to them, often letting the customers solve their problems without further assistance.

17. Although written communication is important during business transactions, oral communication is used more often and by more people.
A)True
B)False

18. When talking from a sitting position, speakers should:
A) lean back in their chairs
B) toy with an object such as a paper clip or pen
C) rest their arms and hands on their laps
D) rest their elbows on the desk in front of them

19. It is most appropriate for a speaker to drop his or her pitch or voice level:
A) at the end of a declarative sentence
B) to signal an expression of suspense
C) to indicate hesitation or doubt
D) at the end of a question

20. Colored stationery and exotic type fonts make your résumé more electronically readable.
A)True
B)False

21, Your list of references in your résumé should NOT include:
A) an instructor from your field of interest
B) a favorite relative who knows you well
C) a former employer or supervisor
D) a current colleague who knows you personally

22.The main purpose of a(n) _____ is to highlight your most important qualifications and to persuade an employer to grant you a personal interview for the job position.
A) cover letter
B) adjustment letter
C) collection letter
D) claim letter

23.If an application form asks for a desired salary, it is most appropriate to:
A) state the expected salary in figures
B) write “Open” or “Negotiable”
C) write “N/A’ in the answer blank
D) leave the answer space blank

25. _____ are folders or notebooks that contain evidence and examples of a job applicant's achievements, skills, and qualifications.

Explanation / Answer