12. Which of the following is an ineffective practice with regard to creating e-

ID: 337548 • Letter: 1

Question

12. Which of the following is an ineffective practice with regard to creating e-mail messages?

A) Typing the message in all-capital letters

B) Including all the recipients in the blind carbon copy list when the mass mailing is necessary

C) Limiting the content of the e-mail to one topic, if possible

D) Mentioning the attachment and your intentions for the attachment in the message itself

13. Which of the following is an effective practice with regard to e-mails?

A) Including more than one topic

B) Creating a standard template

C) Using humor to relay your message

D) Using decorative fonts and colors

14. (Fill in the blank) _____ such as Google or Bing are specific websites that allow people to quickly and easily find websites online.

15. (Fill in the blank) _____ is the process of buying and selling merchandise and services over the Internet.

16. Communication is vital to any effective customer-service program. A)True B)False

17. (Fill in the blank) A(n) _____ section on a website takes customers to a list of common queries and the answers to them, often letting the customers solve their problems without further assistance.

Explanation / Answer