You work for a nationwide transportation company and provide oversight, manageme

Question

You work for a nationwide transportation company and provide oversight, management, and supervision for numerous drivers. Your company’s corporate office has recently established new performance guidelines for delivery driver productivity. Many of your drivers have expressed concerns, however, as the guidelines fail to consider numerous factors that can impact delivery schedules, such as significant road construction, bad weather, and even federal limits to the number of hours someone can drive without a rest. Two of your drivers even received an automated performance deficiency report from the company for delays associated with their respective delivery routes and it appears as though others under your direct supervision may be in danger of not meeting their performance guidelines as well. What appears to be the underlying problem in this particular scenario? Is this something you can correct by working with only your subordinates, or is the issue larger than that? What corrective actions would you propose? What are some potential barricades to implementing those corrective actions?

Explanation / Answer

You work for a nationwide transportation company and provide oversight, management, and supervision for numerous drivers. Your company’s corporate office has recently established new performance guidelines for delivery driver productivity. Many of your drivers have expressed concerns, however, as the guidelines fail to consider numerous factors that can impact delivery schedules, such as significant road construction, bad weather, and even federal limits to the number of hours someone can drive without a rest. Two of your drivers even received an automated performance deficiency report from the company for delays associated with their respective delivery routes and it appears as though others under your direct supervision may be in danger of not meeting their performance guidelines as well. What appears to be the underlying problem in this particular scenario? Is this something you can correct by working with only your subordinates, or is the issue larger than that? What corrective actions would you propose? What are some potential barricades to implementing those corrective actions?

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