Bradford, a restaurateur, meets his staff every morning to discuss daily plans,

Question

Bradford, a restaurateur, meets his staff every morning to discuss daily plans, work-related problems, and their solutions. His employees have devised a unique method to deliver efficient and error-free service. Bradford gives his chefs full freedom to innovate and experiment with the dishes on the menu and shares customer feedback with them. In case of exceptional customer reviews, he rewards the entire staff with weekend outings. Which of the following approaches to organizational control does Bradford use at his restaurant?

a. The Theory X control approach b. The directive control approach c. The decentralized control approach d. The hierarchical control approach

Explanation / Answer

Bradford, a restaurateur, meets his staff every morning to discuss daily plans, work-related problems, and their solutions. His employees have devised a unique method to deliver efficient and error-free service. Bradford gives his chefs full freedom to innovate and experiment with the dishes on the menu and shares customer feedback with them. In case of exceptional customer reviews, he rewards the entire staff with weekend outings. Which of the following approaches to organizational control does Bradford use at his restaurant?

a. The Theory X control approach b. The directive control approach c. The decentralized control approach d. The hierarchical control approach

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