This is Human resource case study. 1. Write an Introduction of the case study ab

Question

This is Human resource case study.

1. Write an Introduction of the case study above,let your Introduction be long,it should not be brief.

ing but explenng work processes to the youing guys Bur w be pur a ano wt Morsove, the young ouy at pre packing has ever seen a foklif uck in his lide, but he started off in charge of threse Continuing Case Carter Cleaning Company The Carters would prefer that certain practices and procedures,be used in dealing with the customers at the front countes For eample all customers should be greeted with what Jack refers to as a bia The New Training Program he Carter Cleaning Centers currently have no formal orientation or hello." Gaments they drop off should imimediately ba irspected for ening porces or prcedures, and tennifer believes this is one reason ay damage or unusual stains so these can be brought to the cus- traini wty the stendards to which she and her tather would lke employees tomer's attention, lest the customer later return t pick up the oament and erroneously blama the store. The garments are then supposed to Source This case has been deuolaped with the inancial support of FDC, Flanders District of Creatwity

Explanation / Answer

Carter cleaning company

Carter cleaning company is a service oriented company where they will have a lot of interaction with the customers. Jenifer in the company feels that since there has not been a formal training or orientation to its employees, their company is not meeting the standards what they are expecting it to be. The company feels there are certain practises which needs to be followed by the company are not being done.

When the customers come there are certain practises that needs to be followed like Wishing the customers when they arrive and making them comfortable and ensuring that the garments what they get needs to be evaluated to check the unusual stains or damages. All the garments which are brought needs to placed in such a way that they are not mixed with other customer garments. Also there should be a friendly gesture with a wish like “Have a good day” needs to be wished to them to make them feel good about the company. These are the trainings which are lacking in the employees of Jenifer’s company.

Also Jenifer feels that the employees in the company were not so happy and since they were under paid which was leading to employees quitting the job. There had been many instances where people who leaves on Friday does not turn to the job on Monday assuming that they does not get paid. Some scenario’s the employees gives the company some notice that they are quitting and allow them some time to find the replacement at least.

Jenifer also believes that having the training and orientation program for employees will certainly enhances the knowledge of employees and it is going to help in the business and turnover as well.

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