6.2 Pre - and post - examination processing of patients in an outpatient clinic
ID: 3431892 • Letter: 6
Question
6.2 Pre - and post - examination processing of patients in an outpatient clinic involves various
tasks performed by clerks and nurses. A time study conducted by the decision support
department is shown in Table EX 6.2 .
a. Determine the observed time for the pre - post exam process.
6.2 Pre - and post - examination processing of patients in an outpatient clinic involves various tasks performed by clerks and nurses. A time study conducted by the decision support department is shown in Table EX 6.2 . a. Determine the observed time for the pre - post exam process.Explanation / Answer
Observed mean time = 116.4032 minutes
Observations (in Minutes) Mean Mean/perf rating Activity Preformance Rating 1 2 3 4 5 6 7 8 9 10 11 6 5.217391304 Registration 1.15 3 6 4 8 4 5 4 6 4 6 4 4.909091 5.167464115 Copayment 0.95 7 9 11 8 12 9 6 11 9 12 10 9.454545 9.454545455 Wait for nurse 1 17 15 17 12 11 17 12 19 12 20 18 15.45455 16.09848485 Vital signs 0.96 9 8 11 12 9 8 10 12 8 12 11 10 10 Wait for exam room 1 12 15 12 14 21 18 11 16 9 14 18 14.54545 14.84230056 Placement to exam room 0.98 3 5 4 6 3 5 3 6 5 4 7 4.636364 4.636363636 Wait for physician 1 10 17 21 11 13 15 14 12 19 15 9 14.18182 14.18181818 Examination 1 18 15 19 22 18 12 19 21 16 21 17 18 17.64705882 Test order entry 1.02 4 7 3 5 4 11 9 12 11 14 9 8.090909 7.289107289 Referral requests 1.11 11 10 16 9 8 9 7 7 9 7 6 9 8.333333333 Follow-up-appointments 1.08 3 5 3 4 3 4 4 5 3 3 5 3.818182 3.535353535 scheduling 116.4032211Related Questions
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