As the Director of Sales and Customer Service at Post Corporation, potential cus

Question

As the Director of Sales and Customer Service at Post Corporation, potential customers frequently visit your production facility before making purchase decisions. Your sales team has extensive decorum/etiquette training on how to do business with high profile customers/clients. However, the rest of the workforce has not received training in these areas, and you are concerned that an employee may unintentionally do or say something that offends your clients. In an e-mail to your supervisor, state why all employees in should receive etiquette training.

Explanation / Answer

Dear Employees,

Greetings for the day! I hope you all are doing great. As you all are aware that Post Corporation has a large footfall of potential customers who visit the production facility before making purchase decisions. In order to do proper business, we must make all efforts to delight our customers and offer best customer services at all times. In order to achieve this, proper communication with the customers is a big area because future business is dependent upon the customer's perception towards the company which is linked with the way customer is treated by the employees of company with whom they interact. In order to have an efficient communication with the customers, it is very important to receive etiquette training which develops such skillsets to properly communicate and keep the customers happy all the times by responding to their queries. So all the employees are requested to participate in etiquette training to be conducted by the HR department in the coming days.

Regards,

Director of Sales and Customer Service,

Post Corporation

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