pr could keep the cus 9.17 Claim Denial: Expensive Eyeglasses Plane (Objs. 1-4)
ID: 344556 • Letter: P
Question
pr could keep the cus 9.17 Claim Denial: Expensive Eyeglasses Plane (Objs. 1-4) Lost on s bmayeseoutlook.com. lantic Northern Airlines (ANA) had an unhappye Kristen Linder-Bowls lew from Washington, DC, to s customer. Los Angeles. The flight stopped briefly at Denver International A seat, her $400 prescription reading glasses were gone d toher they probably were thrown away since the cleanin rld t ocaehe gases hrough the airlin lost-andforahos he got off the plane for half an hour. When she retuno the fight attendant where the glasses were, anthetd in with big bags and tossed everything in them. Ms. Lind urned e gone. She attendant said g crew had er-Bowls service, but she failed. Then she wrote a strong letter to the airline deman bursement for the loss. She felt that it was obvious that sh returning to her seat. The airline, however, knows that an whelming number of passengers arriving at hubs switch planes for their connecting flights. The airline does not know who i was returning. What's more, flight attendants usually announce that the plane is continuing to another city and that passengers who are returning should take their belongings. Cabin cleaning crews speed through planes removing newspapers, magazines, leftover foods, and trash. Airlines feel no responsibility for personal items left in cabins.41 YOUR TASK. As a staff member of the customer relations depart ment of Atlantic Northern Airlines, deny the customer's cla retain her goodwill using techniques learned in this chapter. im but airline never refunds cash, but it might consider travel vouche for the value of the glasses. Remember that apologies cos Write a claim denial to Mrs. Kristen Linder-Bowls, 534 Ca Avenue, Venice, CA 90034 OwlothinExplanation / Answer
From,
Atlantic Northern Airlines,
To,
Dear Kristen Linder Bowls,
Sub: Conflict over missing reading glasses
We are deeply sorry for your loss of reading glasses during your transaction between Washington, DC and Los Angels. As we are aware that you got off the plane for half an hour at Denver International Airportdue to layover, leaving behind the reading glasses unattended. Meanwhile you were away from your seat, our cleaning crew cleared the leftovers as part of thier job to prepare the plane for the incoming passesngers.
We agree that your reading glasses were not to be taken during clearance. But as per the instructions given to the cleaning crew, they have to clear the plane of all the unwanted and unattended objects lying around. Moreover, Flight attendants make sure to make an announcement before a layover to the returning passengers to take care of their belongings. As per our policy, Atlantic Northern Airlines cannotbe held liable for personal items left in cabins, therefore we will not be able to refund the amount for the loss of reading glasses.
However, we are offering you the travel vouchers for the value of the glasses, which can be redeemed. These vouchers are broken down into 5 parts amounting to the total value of the glasses. You can use one of the vouchers for every booking you make.
Thank you,
Regards, Mr XYZ Atlantic Northern Airlines
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