QUESTION 1 (10) Explain each of following concepts: 1.1 Departmentalisation (2)

Question

QUESTION 1 (10)
Explain each of following concepts:
1.1 Departmentalisation (2)
1.2 Division of work (2)
1.3 Support activities (2)
1.4 Expert power (2)
1.5 PERT (2)

QUESTION 2 (10)
State whether the following statements are True or False. Write down the question number and the word True or False next to it. E.g. 2.11 True
2.1 Strategic planning focuses on the organisation as a whole.
2.2 Champy & Hammer (1980) concept of congruence refers to achieving an inappropriate balance between the parts of the organisation (system), i.e. achieving a good ‘fit’ between the entire organisation’s components.
2.3 The Formal Structure is a structure which emerges naturally from the social relationships which develop between the employees within the organisation.
2.4 The market environment has little influence on the operations of a manufacturing firm.
2.5 The process that managers use to select the goals for the organisation is known as organising.
2.6 The concept of “green manufacturing” can be seen as having a pure profit motive.
2.7 Chain of command dictates that each subordinate should only report to one superior.
2.8 The central principles of TQM is challenging assumptions and generalisations.
2.9 There are four fundamental principles underlying organisation design.
2.10 Administrative Management Theory focuses on the improvement of organisational productivity through the development of bureaucracy with rules, standard operating procedures and norms.

QUESTION 4 (20)
Identify and briefly discuss the arguments by systems theory on how organisations can overcome their learning disabilities using examples where appropriate.

QUESTION 5 (20)
Using an example of a private higher education institution, discuss the steps in the planning process.

QUESTION 6 (20)
Ulrich (1998) argues that despite HR’s generally poor reputation within organisations, given the competitive forces which exist in the current day, “achieving organisational excellence must be the work of HR”. According to Ulrich (1998), the importance of HR is due to organisational challenges. Identify and discuss these challenges using an example of an organisation of your choice.

Explanation / Answer

2.1 Strategic planning is a way to track how an organization is meeting its target goals. So, True

2.2 Champy and Hammer concept of congruence refers to achieving an appropriate balance or achieving a good fit between the various components of an organization. So False

2.3 Formal Structure is a structure, which emerges from the hierarchical relationships between the employees and organization. Therefore False

2.4 The operations of the firm depend on the market environment and external factors. So, False

2.5 Organizing is a way in which project flow is structured and given a structural framework. Hence, False

2.6 Green manufacturing is based on environment friendly operating activities. Hence, False

2.7 False, Chain of command requires each subordinate to report to all higher superiors

2.8 The central principle of TQM is customer satisfaction. So, False

2.9 There are 10 principles that govern organization design. So, False

2.10 Administrative management is all about managing information throughout the organization. So, False

4. Peter Senge has given 5 principles based on which an organization can overcome its learning disability. Learning disability has the following characteristics:

Systems thinking comprehends a problem and addresses it as a whole. It also tries to divide the problem in sub parts and establish links between them. Organizations should opt for systems thinking to overcome learning disability as it is a chronic issue and systems thinking gives a holistic solution.

5. In a private higher education institution, planning process involves the study of needs of the candidates. If a group of candidates require a particular skill, the institution will launch that course. Similarly, institution plans various programs to keep the students skilled in their respective field of study

6. The challenges that a HR Department faces in a manufacturing setup like Trident Ltd:

It is the responsibility of HRD to keep up with the Company Law and labor laws and excel in any kind of audit conducted in the organization.

Organizations need to take certain management decisions leading to change. It is the role of HRD to align the change process with the employees. HRD must share the advantages of such a change and address all concerns of employees pertaining to it.

Succession Planning and leadership development are critical HR initiatives. HRD must equip the managers to take on leadership roles at any moment in the organization

Compensation and rewards and recognition are ways to keep an employee motivated in the organization. It is the duty of HRD to recognize and reward talent effectively.

HRD is required to keep the attrition rate minimum in the organization. HR should know the ways and means of retaining talent in the organization.

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