A service process has five steps. Every customer must go through Step 1, Step 2,

Question

A service process has five steps. Every customer must go through Step 1, Step 2, Step 3, Step 4, and Step 5 Step 1 has a capacity of 6.72 customers per hour Step 2 has a capacity of 8.03 customers per hour Step 3 has a capacity of 9.46 customers per hour Step 4 has a capacity of 9.55 customers per hour, and Step 5 has a capacity of 7.79 customers per hour. The process operates 8 hours per day Use at least 4 decimals in calculation and answer What is the cycle time of the service process in minutes per customer? The cycle time minutes per customer Finish attempt...

Explanation / Answer

Cycle time is the time taken to serve one customer in this case.

For every step. production capacity is given. The reciprocal of these values will give the time required to serve 1 customer which we can call process time

Process time of Step 1: 1 / 6.72 = 0.148 hour/customer

Process time of Step 2: 1 / 8.03 = 0.124 hour/customer

Process time of Step 3: 1 / 9.46 = 0.105 hour/customer

Process time of Step 4: 1 / 9.55 = 0.104 hour/customer

Process time of Step 5: 1 / 7.79 = 0.128 hour/customer

Cycle time is the sum of all these process times = 0.609 hour = 36.54 minutes / customer

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