erpersonal Relations Case 10.2 meetings to decide which multi-purpose machine to
ID: 3457604 • Letter: E
Question
erpersonal Relations Case 10.2 meetings to decide which multi-purpose machine to pur- chase. Three of us formed a committee to study the prob- What Kind of Leader is Ashley? ey, a department head in the assembly division of Micro We finally chose a printer/copier that everybody in the tronics, recently took a leadership development course Tem sponsored by the company. The major thrust of the course office agreed tha wouldbe okay, would be okay, including the office assistant Amy concluded, "I think that every manager at Micro participative leadership. In the words of the course leader: Should learn how t Today, almost all employees want to get involved. They want a say in all important decisions affecting them. The era of the industrial dictator has been gone for a while." was to teach managers and supervisors how to implement be a participative leader." Rick then spoke to Kent, another supervisor reporting to Ashley. Kent said he appreciated the fact that interviews would be confidential; however, he hoped that the drift of his comments would get back to Ashley so long a was Ashley was mildly sketical about the course leader's universal endorsement of participative leadership. Yet she not identified. Kent offered this evaluations decided that if this is what the company wanted, she would adopt a more participative style. Ashley took extensive notes on how to implement participative leadership. "Ashley has gone downhill as a manager ever since she took your training program. She has become lazier than Ashley always did have a tendency to pass off too much work to her supervisors and other employees. Now she's gone overboard. The recent purchase of the printer/copier isa good example. Too many people spent too much time decid Six months after the leadership development program was completed, the human resources department attempted to evaluate its impact. One part of the evaluation consisted of interviews with managers who had attended the pro- gram. Managers were asked how they liked the program and how it helped them. Another part of the program e uation was to speak to employees about how the program influenced their boss's approach to supervision. ing which machine to purchase. To make matters worse, a committee of three people was formed to research the matter It seems to me we can make better use of our time on the job. If Ashley keeps up her approach to leadership muc longer, she won't have a job. We will all be doing her e company training director, conducted sey Work. How can you justify a department head's salary if Rick thought to himself, "I wonder if Amy and Kent nterviews with employees. He spoke first with other people are doing her work?" my, a supervisor reporting to are talking about the same manager. Their comments make r answers would be confidential. He said that the p pose of these interviews was to evaluate the leadership training program, not to evaluate the manager it difficult for me to know whether the leadership develop- ment program is getting the job done." case Questions 1. How do you explain the different perceptions of Amy my responded, "It would be okay with me if Ashley did hear my comments. I have nothing critical to say. I think that the leadership training program was very useful. Ashley a much better manager now than in the past. She's much more aware that people in her group have something useful 2. What might be wrong with the leadership development to contribute. Ashley asks our opinion on everythin "T'l give you an example," Amy continued. "Ashley 3. What suggestions can you offer for making better use going to order a new multi purpose printer and copier of participative leadership? In the past she might have just ordered the machine and 4. What would be the counterargument to Kent's point told us when it would be delivered. Instead, we held three of view about Ashley not justifying her pay? BECOMING AN EFFECTIVE LEADERExplanation / Answer
1. Amy has a positive attitude towards the changes in Ashley's leadership pattern. She is happy that Ashley is including their views and opinions in the matters of organization which were before taken alone by Ashley. Whereas, Kent is skeptical about this change. He feels that they would be burdened by extra work by Ashley, that this would make Ashley lazier, and would waste their time. He also feels that Ashley should not involve them in every matter of the organization, should take her own responsibility for which she is paid for.
2. Leadership program should also take the views and perspectives of the employees towards the managers, so that they could get a better view and feedback about the organization. This would help to give out a leadership program that effectively suits to the needs of the organization.
3. Participative leadership programs should also include the perspectives of the employees. It should encourage a two way communication between the employees and managers. It should also promote participative leadership among managers encouraging an effective and positive interaction between the managers and employees.
4. Ashley is doing her job with responsibility, she is making every employee to participate in the decision making process of the company, and , if Kent had any problem with her decision,then he would have spoken about this to Ashley and would have kept his point of view.
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