1. Lucas, a task-oriented leader, finds himself in a situation where he has litt

Question

1. Lucas, a task-oriented leader, finds himself in a situation where he has little positional power, subordinates who don’t get along, and the project they are working on is unstructured. Will Lucas be effective in this situation, according to Fiedler’s Contingency Model?

a. Yes, task-oriented leaders function well in very unfavorable situations.

b. No, task-oriented leaders only function well in very favorable situations

c. Yes, task-oriented leaders are always more effective than relationship-oriented leaders

d. No, task-oriented leaders don’t function particularly well in very unfavorable or very favorable situations

2. Rachel works as a server at a steakhouse. On her way to work on Monday, Rachel is in a terrible mood because she just had an argument with her significant other and she has a splitting headache. Rachel forces herself to smile and be pleasant to the restaurant’s patrons even though she is angry and in pain. What strategy is Rachel using to meet the emotional demands of her job?

a. Surface acting

b. Emotional faking

c. Deep acting

d. Emotional performance

Explanation / Answer

1.Option A)

Fiedler’s Contingency Model proposes that effective leadership depends on the relationship between two factors - leadership style and favourableness of the situation.The first factor is fixed for any leader. In lucas's case the situation is

This situation requires a low LPC leader( with low score on The Least Preferred Coworker scale )

Lucas being a task oriented leader is a low LPC leader, so he will be effective in the situation.

2. Option A)

surface scting by employees is the faking or hiding their real emotions which if continued can put tge worker under a lot of stress and feel emotionally exhausted.Deep acting is when the employee changes their actual mood to the emotions they have to display at work to reduce emotive dissonance and reduce any negative effects on their performance.

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