Directions: Communication skills, whether written or oral, are important to poss

Question

Directions: Communication skills, whether written or oral, are important to possess. Writing in any formal, professional context must demonstrate awareness of audience. Claim letters are written to get results from products or services. Avoid accusatory and threatening language. When writing a claim letter, be sure to rely on facts as the basis of your claim. Content: You ordered a Model DPS-8 Sony Blu-ray player from Orion Incorporated on December 5th as a gift. Orion promised shipment by December 20th. The Model DPS-8 Sony Blu-ray player didn¿t arrive until December 27th, without the necessary hardware to connect it to the amplifier. The catalog stated that all necessary hardware would be included. Please write a claim letter that explains what happened and suggest a solution. Your letter should provide an accurate recount of the order, including dates.

Explanation / Answer

Orion Incorporated

Address

Date

Subject: Appeal claim for a delay in order.

Dear Sir/Madam,

It has come to my attention that the order of a Model DPS-8 Sony Blu-ray player placed by me on 5th December was expected to arrive on the 20th of December but it was delayed and the order actually arrived on the 27th of December but that too it did not possess the necessary hardware to connect it to the amplifier, although the catalog stated that all the necessary hardware will be included.

I am very much disappointed and did not expect such a service from an organization like Orion and in addition the order was a gift to someone which makes me feel more embarrassed and humiliated at this point.

I hope that Orion will look into the issue at the earliest and either provide the actual product with all the necessary hardware requirements or refund the amount to me which was paid while purchasing the product.

Please take this as urgent and reply at the earliest regarding the decision taken by Orion to remedy the situation that I am in.

Thanking You

Name of the Applicant

Related Questions

Navigate

• Browse (All)
• Browse D
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.