(1) Identify benchmark job matches for each company job. A list of benchmark job
ID: 347851 • Letter: #
Question
(1) Identify benchmark job matches for each company job. A list of benchmark jobs and their descriptions is provided on the following pages. To simplify things, match each company job with only one benchmark job. Not all benchmark jobs will have matches. (Use the attached table for your matches.)
(2) Reconcile differences between the benchmark jobs and company’s jobs. Specifically, compare the benchmark job(s) to the company job, and indicate whether the company job:
Requires more skill, effort, and responsibility than the benchmark job (+)
Requires the same skill, effort, and responsibility as the benchmark job (0)
Requires less skill, effort, and responsibility than the benchmark job ()
(Use the attached table.)
(3) Determine which market survey candidates to include based on industry type and company size. Also list these out for the instructor, and explain why they were chosen. You must choose a minimum of two (2) industries and one (1) company size.
Industries: Financial, Health Care, Manufacturing, Retail, Service
Size: Small, Medium, Large
Benchmark Jobs
Administrative 1
This position is responsible for a variety of clerical related duties such as answering phones, filing, making copies, and routine scheduling. This individual will generally work under close supervision while supporting low to mid-level executives.
Administrative 2
This position includes all of the responsibilities of the Administrative 1 position plus some advanced capabilities. The Administrative 2 position requires administrative assistant experience with a college degree being preferred. The Administrative 2 position demands a strong understanding of word processing and spreadsheet applications.
Administrative 3
This position is responsible for performing basic market and financial analysis, interacting with top-level management, and aiding the executive level function. The Administrative 3 role requires a college degree and related experience, or at least 10 years of similar experience instead of a degree.
Administrative 4
This position is responsible for the efficient management of an office environment. This individual monitors office equipment, determines office budgets, and is responsible for administrative cost-saving measures. In some organizations, the Administrative 4 position handles the recruiting function for the administrative staff. The Administrative 4 position requires at least a high-school diploma, with a college degree and related experience preferred.
Marketing 1
The Marketing 1 position supports all levels of the marketing function by conducting research and analysis, writing copy, and assisting executives. This position represents an entry-level function within most organizations. The Marketing 1 position requires at least a bachelor’s degree in the field and typically no prior experience.
Marketing 2
The Marketing 2 position focuses primarily on writing copy for a firm's print, online, or broadcast media, or for the company’s advertising or promotional initiatives. This position requires a college degree with some related experience. Typically, the individual working in this role can provide a portfolio of work from academic or professional experiences.
Marketing 3
The Marketing 3 position requires all of the requisite skills of the Marketing 1 and 2 positions as well as strong management capabilities. The individual in the Marketing 3 role successfully manages Marketing 1 or Marketing 2 professionals. The position requires a four-year college degree with an MBA in Marketing preferred, and 5-7 years of experience.
Marketing 4
The Marketing 4 professional advises top company executives regarding their firm's long term marketing strategy, and possesses the ability to manage an entire marketing department successfully. At least 10 years of successful work experience with knowledge of all aspects of the marketing function is required, along with an MBA in the field.
Operations 1
The Operations 1 professional resolves client service issues via telephone, e-mail, and live web chats. This position typically provides information to customers, opens and cancels customer accounts, and records specific customer complaints. This role requires a high-school degree and is entry-level.
Operations 2
The Operations 2 professional supports operations professionals within the organization. This individual assists with financial and business analysis, accounting functions, and overall administrative and organizational support. The Operations 2 position requires a four-year college degree in addition to prior experience.
Operations 3
The Operations 3 professional supervises and coordinates all of the activities of the Operations department. The Operations 3 position requires at least a four-year college degree and five years of related experience. The Operations 3 professional must be able to relate well to top organization executives and thoroughly understand operations strategy.
Analyst 1
The Analyst 1 position collects data required for market research. This individual is skilled in data entry and electronic collection techniques. The Analyst 1 position also requires strong telephone skills for conducting customer surveys. This is an entry level position and a high-school diploma is required.
Analyst 2
The Analyst 2 researches trends in customer demographics, preferences, and buying habits to identify potential opportunities. The Analyst 2 possesses strong analytical and presentation skills. This role requires extensive skill in spreadsheet and presentation software, as well as financial analysis and statistical skills. The Analyst 2 position requires a four-year college degree in addition to related experience.
Analyst 3
The Analyst 3 directs all the activities of the analyst staff. This individual forecasts market trends and report them to top management. The Analyst 3 position requires strong analytical, interpersonal, and management skills. The typical Analyst 3 has worked in the field for at least 10 years, has counseled top management regarding strategy and analysis concerns, and holds an MBA.
Company to Benchmark Job Comparison
Company Job Title
Matching Benchmark Job Title
% Adjustment
Accounting Clerk
Administrative Assistant
Copy Writer
Customer Service Agent
Director of Customer Operations
Executive Assistant
File Clerk
Market Research Analyst
Marketing Director
Office Manager
Company Job Title
Matching Benchmark Job Title
% Adjustment
Accounting Clerk
Administrative Assistant
Copy Writer
Customer Service Agent
Director of Customer Operations
Executive Assistant
File Clerk
Market Research Analyst
Marketing Director
Office Manager
Explanation / Answer
Answer : The benchmark positions are choosed based on the nature of job title of company role and benchmark job title. The job title should be closely match with each other. the differences in skills and expertice are mentioned in the colum with
+ (more) = more skils are required
- (less) = less skills are required
0 (same) = no change in skills requires.
The table is as below
Answers:
Companies to Benchmark Job Comparison are as below:
Company Job Title
Matching Benchmark Job Title
% Adjustment
Accounting Clerk
Administrative 1
+ (more)
Administrative Assistant
Administrative 2
Copy Writer
Marketing 2
0 (same)
Customer Service Agent
Operations 1
+ (more)
Director of Customer Operations
Operations 3
+ (more)
Executive Assistant
Administrative 3
0 (same)
File Clerk
Administrative 1
0 (same)
Market Research Analyst
Analyst 2
-(less)
Marketing Director
Marketing 4
+ (more)
Office Manager
Administrative 3
0 (same)
Company Job Title
Matching Benchmark Job Title
% Adjustment
Accounting Clerk
Administrative 1
+ (more)
Administrative Assistant
Administrative 2
- (less)
Copy Writer
Marketing 2
0 (same)
Customer Service Agent
Operations 1
+ (more)
Director of Customer Operations
Operations 3
+ (more)
Executive Assistant
Administrative 3
0 (same)
File Clerk
Administrative 1
0 (same)
Market Research Analyst
Analyst 2
-(less)
Marketing Director
Marketing 4
+ (more)
Office Manager
Administrative 3
0 (same)
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.