Interpersonal Relations Case 7.2 Eric: I love the fast-paced action. Because we

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Interpersonal Relations Case 7.2 Eric: I love the fast-paced action. Because we arithout Chelsca is the CEO of Vogue Travel, a multioffice travel up, we jump in nd ioBecause we are stamding agency that focuses on arranging business trips for large frittering away ti corporations. Vogue also plans luxury trips for individu Phylis: Ouch, my aching feet als As Chelsea explains, "Most ordinary travel agencies have gone the way of the typewriter and camera film. Our tonpueer savy poptoakes alos all fv Karlt My feet don't hurr. Bur I ike to have a table to put Standing Up at Vogue Travel ems we are facing mean it. I don't like the demands on my feet and legs in these st my coffee on. To me, having coffee and refreshments is part of a meeting. s online. The service Vogue provides is much more complex. We pin down every detail for our clients and save them money Cindy: I think we could accomplish more by posting our Despite Chelsea's boastful statement, she recognizes problem-solving on a common Web page or exchang that even the high-end travel agency is conducting businessing e-mails. During our morning huddles it seems that in a highly competitive environment. She believes that her we are just trying to impress each other staff should approach each day in a more fired-up frame of Bob: We spend so much time in our cubicles that we mind, much like an athletic team just before a challenging hardly ever interact face-to-face. The standup meetings match. After reading an article in Entrepreneur about stan-give me the feeling that we are really a team. dup meetings, she thought that this type of meeting is just Melody: Our standup meetings are working somewhat, what her company needed. Chelsea then informed her top- level staff that at the start of each business day, the team would get into a ten-minute huddle to discuss the biggest challenges they would be facing during the day but I think we should meet once a week unless there is an emergency. Otherwise, we tend to be stretching to come up with good ideas for the meeting. One month after implementing the standup meetings, Chelsea: Thanks gang, I appreciate the candor. Our ten Chelsea thought that they were making a contribution to minutes are up, and I'll be processing your feedback. ream work and problem solving. For example, during oecase Questions of the meetings, the team decided it would be a good idea to tell clients how to increase the chances of n visiting a faraway region. not becoming 1. Explain why you think Chelsea should continue or a.Yet Chelsea thought it discontinue the standup meetings. tho would be helpful to ask her staff what they thought of the effectiveness of the meetings. The subject of the next stan- dup meeting was to discuss the effectiveness of this type of meeting so far. Among the opinions expressed during the evaluation meeting were the following: 2. What evidence do you have that the standup meetings at Vogue Travel are contributing to (or detract from) teamwork and problem solving? How might Chelsea improve the eftectiveness o ing 3. standup meetings? References 1. Dan Ariely, The End of Rational Economics," Harvard 2. Gred im Marcia A. Reed Woodard, "What Were You Thinking Black Enterprise, January 2009, p. 87 t 2009, pp. 78-84. 3. Thomas H. Davenport, "Make Better Decisions, Business Review, November 2009,p. 117

Explanation / Answer

Chelsea should continue the standup meetings. Though there are small problems associated with it, standup meetings are effective in generating quick ideas like the one team generated last month. Further, standup would develop team morale and interaction with each other leading to better collaboration and ideas. There are a couple of evidence that proves standup meetings are contributing to teamwork and problem-solving The team came up with an idea of educating their clients on how to avoid illness on travels As Eric said, the team does not waste time in resolving problems. They discuss in stand-up meetings and jump in straight away Also, these meetings are developing a team bond as team members are interacting face to face (as Bob said) Chelsea can do the following to improve the effectiveness of these meetings: Reduce frequency - In case of a daily meeting, they can do a bi-weekly standup meeting. This would give team enough time to think of ideas and also standup meeting would be something everyone looks forward to every time. Increase comfort level - Chelsea should focus on making these meetings comfortable. If someone cannot stand, they can take a chair and sit. The idea should be that whole team is focused and gives undivided attention in the meeting. Formalize ideas - Team members can post their ideas for next meeting over email to everyone. This would give the team a fair idea of what is going to be discussed by everyone at the meeting.

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