Developing Your Human Relations Skills Interpersonal Relations Case 7.1 Pet Groo
ID: 348470 • Letter: D
Question
Developing Your Human Relations Skills Interpersonal Relations Case 7.1 Pet Groomers on Wheels Get into a Huddle Ted, Erin, Tanya, and Nick salaries of an average of Ted and Erin, a married couple, both loved pets, and both $65,000 each. In the poces d hat ea araved becoming small-business owners. So several years tor Pet Groomers, Erin decided that the company was not managing its money effectively by leaving the profits in a down corporate positions, they lanched a new business, Pet Groomers on Wheels. The checking account. After chatting about the situation with to groonm agreed t pets ar the pet owner's home. The key services for dogs are shampoos, haircuts, nail money more professionally. Ted said jokingly, "I guess we could run to Vegas and parlay the money into a fortune. sumpoos, the services are similar for cats. Ted and rin Erin replied, "I have a better idea. Let's get together ravel in a van fully equipped with their supplies, and the with Tanya and Nick, and really thrash out what to do pet grooming is conducted in the van rather than bringi ll the equipment into the customer's home. Ted and Erin with Pet Groomers profits. We can all have dinner together, sarted the operation part-time by making their calls at followed by a no-holds-barred problem-solving session." nght and on weekends. Soon it appeared the business was ready to become a full-time business, so the couple both qait their corporate positions case Questions 1. Does the problem facing the owners of Pet Groomer Operating in the prosperous North Virginia geographic oWheels seem suited for going through the steps forgroup problem solving? Or, what other peoblem- area, Pet Groomers on Wheels has far exceeded the sales rolume and profits projected by Ted and Erin. To success solving technique would you recommend? tuly manage all the client demands, the couple hired two 2. Take the problem of what to do with Pet Groomer fits through the group problem-solving steps, even if you have to make assumptions about some of the data for the steps relatives, Tanya and Nick, to make some of the calls. ohelp keep Tanya and Nick motivated-as well to prevent ed and Erin made them part owners of the busines g competition for Pet Groomers on Wheels Compare the conclusion you reach in response to 3. After three vears of operation, Pet Groomers on question 2 with the conclusion reached by other indi- generated $85,000 in profits beyond paying viduals or groups within the class. terpersonal Relations Role-Play n wh eecision Making at Pet Groomersbserers will ate the sions. One dimension is the creative output of the grou The second dimension is the quality of the suggestions arrived at by the group. A few observers might voluntarily on Wheels roles of Ted, Erin, and Nick, who decide to conduct a brief brain- provide feedback to t ng session about what to do with the cash Pet their ratings and observations. The Tas group role play, students play the he role players in terms of sha Wheels is accumulating. Let this be a no also provide feedback session. Run the session for about fifteen 189 SOVING AND DECISION MAKIExplanation / Answer
Question-1:
Yes, this problem is well suited for group problem solving process. The problems suitable for group problem solving include the problems that involve complex problems with a number of possible solutions and involvement of multiple decision makers or need for solution acceptance from a number of people.
In current case, the individuals lack the experience to the handle the situation and there is a need of the solution acceptance from the all four members because they are all owners of the company as partners.
Hence, one can say that this is the problem suitable for group problem solving.
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