Multiple Choice 1. The best channel for notifying employees that the company is
ID: 348686 • Letter: M
Question
Multiple Choice 1. The best channel for notifying employees that the company is relocating is: a) email b) fax c) the grapevine d) face-to-face 2. The process of creating a message is referred to as: a) decoding b) encoding c) feedback d) intraperonal 3. Listening for feelings normally takes place in which of the following situations? a) a groups b) one-to-one c) public d) intrapersonal 4. If a message is likely to displease the receiver, writhe the paragraph: a) deductively b) inductively c) externally internally 5. Both good-news and n messages follow which of the following a) persuasive pattern b) goodwill pattern c) deductive pattern d) inductive pattern 6. The first and last paragraphs of most business letters, memos, and e-mail messages are typically: longer than any other paragraphs that might be included. shorter than other paragraphs. the same length as other paragraphs. long for the first paragraph and short for the last paragraph. a) b) c) d)Explanation / Answer
1) d. face-to-face
Relocation is an important business decision for multiple reasons. However, it also generates lot of apprehensions and anxiety in the minds of the employees. Therefore, it is important to put such apprehensions to rest at the very outset. Face to face communication is the best channel to address this issue and notify employees about the decision and the reasons behind that, as well as to answer the questions that employee may have. This way, employees are more confident positive about the move and their apprehensions are put to rest.
2) b. Encoding
Encoding is the process of creating a message, which is about converting thoughts into communication.
3) d. Interpersonal
Intrapersonal communication is communication with one's own self, listening to own feelings and thoughts. It helps people achieve social adjustment.
4) b. Inductively
It is the approach taken for communicating a message, which is likely to displease the receiver. This is done by withholding the major idea, until the explanation and details have been presented.
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