Communication: Choosing the right channel is essential to any form of communicat

Question

Communication:

Choosing the right channel is essential to any form of communication—just as you wouldn’t want to learn about a family member’s passing on Facebook, you probably wouldn’t want to hear about all of your casual acquaintances’ FarmVille accomplishments in person. Choose two communication channels you might use to convey a message in each of the following circumstances, and two you would avoid:

- You’re running a bit late to lunch with your coworker

- The office closing hour has moved permanently from 7:00 pm to 6:00 pm

- You’re pitching a new product idea to a group of investors

- You need to relay some information to a coworker who is home sick

- You have to review complex project details with a freelancer

Explanation / Answer

Communication channels can be defined as the way information flows in a company or organisation. Formal, informal and unofficial are the three types of communication channels.

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