Direct Claim: Rental Car Refund Complaint letter. Read the following complaint,

Question

Direct Claim: Rental Car Refund Complaint letter. Read the following complaint, then type an adjustment letter and attach it as a Word document. As assistant to Joseph A. Morgan, Regional General Manager at ProCar Rentals, you read a shockingly irate complaint letter from a corporate customer addressed to your boss. April Schmitz-Fidalgo, Sales Manager for KPC Construction, Inc., in Tucson, Arizona, has angrily detailed her tribulations with your company's Colorado Springs Airport branch. Apparently, she and a colleague suffered long delays in obtaining their rental car. To compensate for the late car delivery, the customers received complimentary use of a navigation device, a $180 value plus taxes and surcharges that add up to another $60. However, at the end of their rental period, their bill reflected the full cost of the GPS. After multiple phone calls to the Colorado Springs Airport branch, as well as to ProCar Rentals corporate offices, Ms. Schmitz-Fidalgo apparently was finally able to have the $180 credited to KPC's business account. However, soon she realized that the $60 levy had not been credited Mr. Morgan asks you to investigate what went so terribly wrong at the

Explanation / Answer

To:

Ms. April Schmitz Fidalgo

Sales Manager

KPC Construction Inc.

5900 East Speedway Boulevard,

Tucson, AZ, 85711

Dated: March 3rd, 2018

Sub: Thank you for being a special Customer

Dear Ms. Fidalgo:

Greeting from Pro Car Rentals!

I would like to start by thanking you for your continued patronage and using our car rental services. We are happy to have you as our esteemed customer and look forward to your repeat business in future too.

We understand from your complaint letter that you had an unpleasant incident in our Colorado’s spring’s airport branch.   I would first like to apologize for the inconvenience caused due to delay in availability of the rental car at Colorado.

I know an apology is not sufficient for the delay caused you inconvenience and disturbed your business itinerary, we would like to extend a special offer for our special customer Ms. Fidalgo. We will like to offer to you 20% off in your next three rentals. We are also making it valid for any US branch. We would like you to accept it as a gesture of goodwill and desire to continue serving you, our esteemed customer in future too.

I would again like to apologize for the negligence by providing car late and also not crediting the amount promised to you subsequently. The necessary corrective actions have been taken to ensure that such incidents do not reoccur in future.

I hope we can be of service to you soon and get a chance to showcase our upgraded customer service and revamped services. Its special customers like you who make us more efficient and organized.

We look forward to a continued business relationship.

Thanking you once again.

Warm Regards,

Mr. XYZ

Pro Car Rentals

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