critical thinking For each of the problems below, consider the situation describ
ID: 3502499 • Letter: C
Question
critical thinking
For each of the problems below, consider the situation described, and use your reasoning skills to answer the question at the end of each situation. Write down your conclusion (your answer to the question) and the premises that support your conclusion. State whether your reasoning is deductive or inductive.
1. Your company wants to determine the level of satisfaction with its customer service department. A random sample of 500 people out of 2,000 who had contacted customer service in the first six months of 2018 were asked to respond to the following statement: I was satisfied with the assistance that I received from customer service.
The result were as follows:
Strongly agree 165
Agree 260
Neutral 40
Disagree 30
Strongly disagree 5
Based on this information, what would you say about the overall level of satisfaction with the customer service department among the 2, 000 people who had contacted customer service?
Explanation / Answer
Answer:
Most of the customers are satisfied with the service according to this survey.
As technique of data collection was random sampling, everyone, thus had the same chance of getting surveyed. This survey that's why, can represent the whole customer base.
Ordinal scale of measurement was used for the data collection. Out of 500, 425 was satisfied with the service, which is 85% satisfaction. Only 35 out of 500 was dissatisfied, that means only 9% was dissatisfied with the service. This data clearly shows the high satisfaction level of customer service.
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