Your firm has been given some work by Mercedes and Aria Restaurant and your boss

Question

Your firm has been given some work by Mercedes and Aria Restaurant and your boss has asked you to do a little work on the side.

Question 4: (3 marks) A. Justintime. List 10 inventory items at Mercedes which could be managed using JIT. In one or two words only, mention whether each improves costs and/or quality. Place them in order of most important to least important. B. Quality Loss Function. List 5 quality parameters at Mercedes that could be monitored to reduce loss. As before, give a brief one sentence explanation and place them in order of most important to least important. C. Benchmarking. List exactly 10 parameters (total) at Mercedes that could be benchmarked.  

Question 5 (2 marks) Build a causeandeffect diagram to investigate causes of complaints at Aria Restaurant. At least four items on each branch are required. Discuss which causes should be focussed on in order to minimise complaints

Material Method Customer complaint Labour Machine

Explanation / Answer

The 10 inventory items at Mercedes that could be managed using JIT are-

Cost/Quality

Importance

Q

MIV

Q

MI

Cost

MII

Cost

MV

Q

MIII

The five quality parameters that could be monitored to reduce loss are-

MI

MIII

MIV

MV

MII

Cost/Quality

Importance

1. Milk

Q

MIV

1. Flour, Rice etc. ( All cereals)

Q

MI

1. Vegetables & Fruits

Cost

MII

1. Fuel

Cost

MV

1. Sugar & condiments

Q

MIII

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