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11. Which of the following statements about good cross-cultural communication sk

ID: 351461 • Letter: 1

Question

11. Which of the following statements about good cross-cultural communication skills is not true? A. They eliminate the chance that there will be culture-related misunderstanding. B. They make it possible for your company to hire a wider variety of good people C. They increase your ability to understand the needs of customers from other countries D. They can help you persuasively explain to foreign customers how your company can meet their needs E. They can help you be a more effective employee. 12. Which of the following is an example of a stereotype? A. Zoe must like spicy food because she is Cuban. B. Lillian Stark is English, and she prefers that people whom she does not know well call her Ms. Stark C. Akiko is Japanese and bows when greeting somcone. D. Roberto, a Brazilian, is often late to meetings and likes to chat before getting down to business. E. James, an American, dislikes even moderate public displays of affection. 13. Which of the following guidelines should be followed when writing an effective message carrying good news? A. The message should be written using the indirect order of B. All the details of the message C. The objective of the message should be made clear within the first paragraph D. The objective or key point of the message should be presented at the end of the message. E. The message should use the we-viewpoint instead of the you-viewpoint. organizing information. should be covered in the first paragraph.

Explanation / Answer

ANSWERS

11-(A) They eliminate the chances that there will be culture relate misunderstandings

12- (A) Zoe must like spicy food because she is Cuban

13 -(C) The objective of the message should be made clear within the first paragraph