1, Briefly explain the value of a leader developing a set of expectations for qu
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Question
1, Briefly explain the value of a leader developing a set of expectations for quality leaders. Given the 10 rules for quality leaders discussed in the Week 2 Lecture, explain how two of the rules could be used to improve supplier quality. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
2, Relative to the statement “each customer has value, but not all customers’ value is equal; businesses must rank customers with respect to their value and treat customers accordingly”, do you agree or disagree with this statement? Make sure to explain the logic behind your answer. How does your answer link to how quality is defined for different segments of customers? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
3, Discuss the barriers to change in driving quality initiatives. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
Explanation / Answer
value of a leader developing a set of expectations for quality leaders
Motivate the team and be example of yourself: Leader who should not lose trust. If you want your team need to perform something then you should guide them what to do and how to do. You should not tell the team to perform something which you cannot perform. for example if you expect your team to work late, even you are one of them who has equal responsibility to achieve the organizational goal.
Good communicator: A good leader should be direct and need to be more honest. They need to communicate all the time, there should be clear communication between team about organizational goals , performance , each individual responsibility and feedback.The lack of the communication will lead to create assumptions that are usually not good. If there is a some information that you cant share with your team yet, then tell then what you can do , and show them that you can achieve it, this is really critical in the time of recognition .
Admit your mistakes: If you have done something wrong then admit it publicly. No one in this world knows everything, every one has their own limitations, Build a team such a way that they will complement you and within team. Don't try to do everything by yourself. let your team will participate too, That will make team to feel that they are valued too.
Problem Solving Skills: Effective Leader Should also be good in problem solving along with the team. they should not concern about how others have performed.
Enthusiasm:We don't like the people who are simple , plain ans negative - they will bring the team down. leader should enthusiastic to do the job and motivate the team as well. team should believe that they are part of a worthy journey - they will feel fresh and alive. Team will obliviously follow the leader who has attitude of we can do.
Cool under pressure : The ultimate goal is project must be deliver on time and with good quality under budget. But the world is not perfect - project will face many problems and obstacles, In such situation the leader should not be panic and give up. he should take these problems in stride. A good leader will always thinks that the problems are good opportunity to learn more.
Trust your team : Hire the best employee and trust them. if you don't trust them then they won't trust you. A good leader will always takes the entire blame and gives the credit to team, because he has trust on team that they will do best in their next project. When something goes wrong under your leadership don't blame your team
stick to your commitment and keep the promise: No one trust who don't keep their promises, the good leader once he committed he will stick to it.
Ask for feedback: No one is perfect here, so every time before taking some decision ask with team. Asking suggestion will not make you small. instead it will improve your leadership quality and organizational goals
Treat everyone similarly: A good leader should always treat everyone similar . Expectation from all team member should be same
Each customer has value, but not all customers’ value is equal; businesses must rank customers with respect to their value and treat customers accordingly”
Yes i agree that " each customer has value, But not all the customers values are equal". Each customer will have their own values in an organization. Most of the companies will have limited resource are available to interact with the customer, which makes difficult to give attention on each customer.Even if the customer is small group still the service given to them should be good. It does not matter if the customer is small or large group, even small black-slash in the product delivery will make them to feel they have been dis- serviced.
Service providing to the customer begins with knowing that who they are and what is their value in the market, This involves the collection of the data- The data has mainly two purpose: First is the data which helps what is customer need and goals- this will help to provide the better service and what other things organisation can do for the customer. second includes the data related to size of the customer, profit, growth rate and what is their value and where they are standing in the market place.
Organization also needs to look in to the attributes like, How much comfort it is to work with customer, are they growing in market, how good they are going to adopt the product etc. Some Customer will see you only as suppliers. well, that's OK , as long as there is mutual agreement. Those end user see your service as strategic for their business. Upon that they will help you shape future of your company.
Discuss the barriers to change in driving quality initiatives.
There are so many barriers that drive the quality initiatives. Identifying these barriers is more challenging . Following are the few barriers which need to change in order to improve the quality.
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