“People in this organization don’t talk to one another anymore. Everything is e-

Question

“People in this organization don’t talk to one another anymore. Everything is e-mail, e-mail, e-mail. If you are mad at someone, you can just say it and then hide behind your computer.” With these words, Joe expressed his frustrations with Delta General’s operations. Charley echoed his concerns, responding, “I agree, but surely the managing director should be able to improve organizational communication without losing the advantages of e-mail.” As a consultant overhearing this conversation, how do you suggest the managing director respond to Charley’s challenge?

Explanation / Answer

Charlie has made a very important point that without losing the charm and importance of the email, orgaznaitonal communication needs to be improved. Managing director should politely respond to the Charlie that yes Emails are the required thing in the organization to keep things documented and as an evidence against any kind of action.

But at the same time, Managing director should share some plan to improve communication within the organization and this can be done by the following way

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