incentives may work. When is it a poor idea to install such systems? these teal
ID: 351985 • Letter: I
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incentives may work. When is it a poor idea to install such systems? these teal tcue CASES Golden Plaza Hotel Sandra Wilford was recently promoted to genera based on her experiences in Denver sons that surfaced were the following: Among the rea- manager of the Golden Plaza Ho Sn Frncisco.. Child care obligations, classes, and Child care She had previously been an assistant manager at the corporation's hotel in Denver. The Denver hotel was truly a team-based organization. Sandra had seen the benefits from teamwork that propelled the hotel to the commitments made it difficult for some associates to meet before or after shifts Many of the custodial workers who w Many of the custodial workers who were funs:s tionally illiterate seemed to be ere func top of the corporation in customer satisfaction ratings. uncomfortable in In fact, it was one of the reasons she was asked to take Several associates feel that their current jobs are interactions with other associates over the San Francisco property. The previous general manager's policies had created large turnover among simply too demanding to take on the additional meetings that would be necessary. the staff and continuing loss of market share that ledOne assistant manager felt that some of her peo- to his firing. ple preferred to work alone and usually disrupted meetings in which they were involved. Sandra was reviewing her notes from a meeting with all the hotel's supervisors and assistant managers. Because of the previous general manager, there The meeting had tried to identify why many employ- es were reluctant to be "team players" or even to articipate on teams that she was trying to initiate was a lot of cynicism among the associates and many didn't trust management. They felt that teams were simply a political ploy to get supportExplanation / Answer
First she needs to speak with all as personally and all together at one time. She needs to work to remove the psychological fears of team, team work, mistrust on management and top level people. the immideate issues she need to be focus are:
It helps them to focus only on thier activities and functions. Later, she must work to create a positive, helathy and trustworthy work environment in the hotel. Educate them about team work like sharing and caring but not a burden to others. If they succeed the credit goes to team leader, if it fails it is because of team members, and so on, all these wrong notions must be remove from their ideas.
And it comes to management, they are there to take care of everything, but not for firing or stressing the employees. Usually most of the managements treats their employees in a fair way only, there may be few people who do not treat the employees good. But she also work on this to create positive image about management in the employee minds. And also highlight their achievements, they were good enough, so they were captured good market share at one point of time. But now due to some problems, it was declined. Now it is the time to identify all the mistakes and correct them to stands at top level like earlier.
People definitely beleives her, but it takes some times. people may have different mind sets, they experienced different types of people, come across many hard situations, so it take some time to comeout from all these.
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