ANSWER A THROUGH C PLEASE THE#1 Spring 2018 l-75 Tues () [Compatibility Mode] -w

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ANSWER A THROUGH C PLEASE

THE#1 Spring 2018 l-75 Tues () [Compatibility Mode] -word Sign in -0 × File Home Insert Design Layout References Mailings Review View Tell me what you want to do Cut OFind Times New Ro 112 A· A, Aa- a Copy Replace Paste , 2:..ii. "Normal TNoSpc Heading i Heading 2 Title Subtitle Subtle Erm Emphasis ; Format Painter Clipboard Font Paragraph Styles Editing PMH: WS #6: Observed Patronage Patterns by Time of Day Assume that the clinic is treating 20 patients/day (see Case Ex. 5) go of patients #ofDatient atients/ho 11 AM-2PM Other (5 hours) Overall 70% 30% 100% 4.7 1.2 2.5 14 20 Address the following a) Compare the patient incidence in the above table to the desired rate of4 Patients/hour. What spcific problems do these data pose for the PMH clinic? Explain your logic. b) Suggest approaches to solve the problem from - deman d side (modifying patient behavior) supply side (modifying Clinic behavior) Which of the above 2 approaches would you recommend? Briefly explain. You may incorporate modern technology such as websites, texting, social media etc. ifyou wish. c) Briefly consider the issues posed by the complex decision process (including the role of insurance) in your answer (see WS #3). Page 1 of 2 239 words + 93% 6:19 PM O Type here to search rP ^ 41)) 3/21/2018

Explanation / Answer

a) The patients in the first time period arrive at 4.7 patients per hour while the desired rate is 4 patients per hour. This would lead to a long queue and increased visit time for the patient visit. This would lead to dissatisfaction among patients due to long wait time. The second problem is that in the second time period arrival rate is 1.2 only hence the utilization of staff (25%) during this period is very less.

b) Demand Side - Modify patient behavior

Supply Side - Modify Clinic Behavior

In short-term I would suggest modifying patient visit hours as it would be cheaper than building a mobile application or managing shifts by hiring new doctors. However, a long-term solution would be to take technology help like applications to better manage the facility and manage shifts to serve patients at their desired time.

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