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Consider a laundry service that has 3 steps to its process. Step 1 is Washing, S

ID: 352479 • Letter: C

Question

Consider a laundry service that has 3 steps to its process.

Step 1 is Washing, Step 2 is Drying, Step 3 is Ironing & Step 4 is Packaging.

Step 1 Washing is a batch operation, with a batch size of 50 pieces of clothing, variable time of 15 seconds per piece and a fixed time of 20 minutes. There is one washing machine.

Step 2 Drying is also a batch operation, with a batch size of 40 pieces of clothing, variable time of 20 seconds per piece, and a fixed time of 60 minutes. There is one drying machine.

Step 3 is a manual operation where a team of 2 workers iron the clothes; each worker takes on average 3 minutes to iron a piece of clothing.

Step 4 is again a manual operation, where only one worker packages the clothes in an average of 2 minutes per piece; only 50% of the clothes need packaging.

Answer the next several questions based on the data above.

The bottleneck step at the laundry service is:

Question 30 options:

a Washing

b Drying

c Ironing

d Packaging

a Washing

b Drying

c Ironing

d Packaging

Explanation / Answer

Bottleneck is

b. Drying

For washing it takes .8125 minutes to process 1 car

[Calculation: batch size: 50, Variable time: 15 seconds, Fixed time: 20 minutes

Total time: (50*15)/60 + 20 = 32.5 minutes, Time per piece: 32.5/50 = .8125 minutes]

For Drying it takes 1.833 minutes

[Calculation: batch size: 40, Variable time: 20 seconds, Fixed time: 60 minutes

Total time: (40*20)/60 + 60 = 73.33 minutes, Time per piece: 73.33/40 = 1.833 minutes]

For ironing 1person take 3 minute and there are 2 people, so it will take 1.5 minute per cloth

For packaging it takes 2 minutes per cloth but only 50% of cloth needs packaging, so on an average it will take 1 minute.

Therefore most time taken is by drying and hence the bottleneck step.

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