Precisely! While the star may seem to be an endorsement, they are not. In school

Question

Precisely! While the star may seem to be an endorsement, they are not. In school courses, for example, there are students who nail the rubric requirements, and yet still struggle, while there are others that miss all of the require elements, but understand the material. For this reason, there should be multiple ways used to evaluate performance. My experiences tells me that very little can replace your personal experience. How should you use the information from Medicare Compare? Is it enough to have a high star rating?

Explanation / Answer

The star rating to a particular product or institution offer the general quality, but it should be analyzed in combination with the personal requirements of the customers. Regarding the Medicare Compare, the feature gives comparison of the different hospitals, clinics and nursing homes on the basis of facilities, infrastructure, availability of health care teams and the patient feedback in some cases. These details can help build the expectation of the consumers or potential patients, but these consumers also analyze the information of Medicare compare on the basis of dimensions such as cost of the health care, proximity of the service provider to their residence, availability of the particular health care services, location of the service provider and the presence of doctors of choice. These dimensions and the section criteria varies among the consumers. So, each consumer exhibits different types of consumer behavior and takes decisions. Therefore, it is not only a star rating or the information available in external environment that decide the consumer’s choice, but it is the consumer’s own expectation that makes consumers to opt for a particular health care provider.
It is good to have a star rating as it builds positive value proposition, but it not only enough to generate business or consumers. There is a need of mapping of service deliveries and its different aspects as per the requirements of the consumers.

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