The assignment is a scenario response exercise during which you will be asked to

Question

The assignment is a scenario response exercise during which you will be asked to take on an assigned role and perspective in a workplace conflict. Your task is to analyze the potential for this conflict to disrupt your workplace productivity in the short and long term, based on the conflict-management approach that is decided .

PRO298 Conflict Management Scenario  

 
The Conflict: A small business has recently lost a few clients due to complaints of inconsistent communication and errors in their projects. This has resulted in escalated tension in the workplace, with team members blaming each others work habits for the loss of the clients.

Player Roles

Supervisor: The Supervisor oversees the employee relations and project output from all members of the team and relies on more senior staff (TM1 and TM2) to give feedback on the quality of work being produced by their newest hire (TM3). 

my role is TM2 just need help on explaining the role. the conflict style I am using is Competing.

Team Member 1 (TM1) TM1 feels that TM2’s slow response time to clients is causing lost contracts and diminishing the reputation of the department. TM1 is highly dedicated to the company.

Team Member 2 (TM2) TM2 feels that TM1’s fast and furious approach to completing projects is causing lost clients and wants to create a more comprehensive quality assurance checklist to use before sending any work or updates out to clients. TM2 is highly dedicated to the employee.

Team Member 3 (TM3) TM3 works closely on multiple projects with both TM1 and TM2. As the newest hire in the office, TM3 depends on feedback and training from both TM1 and TM2 before turning in projects to their Supervisor.  

Explanation / Answer

The Thomas-Kilmann Conflict Mode Instrument, identifies five conflict styles - competing, compromising, collaborating, avoiding, and accommodating - and provides guidelines regarding when each is appropriate in conflict situations. The conflict style profiles developed by Kenneth W. Thomas and Ralph H. Kilmann portray competing as a power driven mode being high in assertiveness and low in cooperativeness.

in competing it puts parties in a win/lose relationship where one attempts to achieve his/her goals at the expense of another. It may involve “hard bargaining” or the use of a person’s authority, position, wealth, or other forms of influence. There is not much consideration for the feelings, views or goals of the other party nor is there interest in collaboration or compromise. The goal is to win or succeed in achieving one’s desired outcome when pitted against that of another who desires something different.

The strategy of “competing” as a means of gaining power and control stems from early childhood and is reinforced throughout our years in school and college. Many children learn that they can obtain material objects as well as social control over people by using assertive, demanding or aggressive behavior.

Your role as TM2 requires to be assertive, demanding and exhibiting aggressive behavior while dealing with your team mates. This behavior of yours would result in appropriate resistance from their side resulting in demonstration of anger and competition.

Since TM1 is a dedicated memeber of the team and TM3 is a new joinee, TM3 would either accept or ignore your behavior but since TM1 is a fast pased team runner he will defend and this would increase the chances of probable conflict between TM1 and TM2.

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