9. According to point one of Deming’s 14 points for quality improvement, the res
ID: 356078 • Letter: 9
Question
9. According to point one of Deming’s 14 points for quality improvement, the responsibility of improving a firm’s competitive position lies with ______.
a. top management
b. suppliers
c. middle management
d. employees
10. Which of the following is one of the four elements of Deming’s system of profound knowledge?
a. Quality leadership
b. Sub-optimization
c. Understanding variation
d. Modern quality technology
11. Which of the following is the difference between Deming’s and Juran’s quality philosophy? a. Juran made top management commitment an absolute necessity.
b. Juran sought to improve quality by working within the system familiar to managers.
c. Juran demonstrated that quality management practices will save, not cost money.
d. Juran viewed quality as imperative in the future competitiveness in global markets.
12. In Juran’s quality trilogy, the process of preparing to meet quality goals is called:
a. quality leadership.
b. quality control.
c. quality improvement.
d. quality planning.
13. Feigenbaum popularized the term _____, which described the portion of plant capacity wasted due to poor quality.
a. exponential distribution
b. hidden factory
c. quincunx
d. quality trilogy
Explanation / Answer
9. According to point one of Deming’s 14 points for quality improvement, the responsibility of improving a firm’s competitive position lies with ______.
Answer: - Option “a” - Top management
Explanation: - According to the Deming quality improvement the firm should focus on the customer needs and their satisfactions, training employees towards quality improvement and that can be done by only top management. Top management guide the lower management with strategic principle’s and proper training that enhance the employee’s knowledge which leads to quality improvement as well as firm’s competitive position.
10. Which of the following is one of the four elements of Deming’s system of profound knowledge?
Answer: - Option “c” - Understanding variation
Explanation: - Understanding variation is one of the four elements of Deming’s system of profound knowledge. It involves in estimating of variations or error in quality of a product. Cause of variation may occur in two aspects one is through system and other by lack of knowledge. Applying right principle solution will eliminate the variations causes.
11. Which of the following is the difference between Deming’s and Juran’s quality philosophy?
Answer: - Option “b” - Juran sought to improve quality by working within the system familiar to managers.
Explanation: - Deming believe that quality improvement can be done by only the principles of top management. Focusing on quality of a product leads to higher productive which minimize material wastage and can withstand competitive position among market. But Juran believe that quality improvement can be done by eliminating the causes from inside and outside of the system which means working within the system familiar to managers.
12. In Juran’s quality trilogy, the process of preparing to meet quality goals is called:
Answer: - Option “d” - quality planning.
Explanation: - In order to meet any goal there is a compulsory need of planning in such a way Juran’s quality trilogy demonstrate planning, control and improvement of quality. Quality planning helps in understanding customers needs and satisfaction over their products and services.
13. Feigenbaum popularized the term _____, which described the portion of plant capacity wasted due to poor quality.
Answer: - Option “b” - hidden factory
Explanation: - A company capacity can be measured by their productivity and quality. Feigenbaum says that poor quality in products leads to less market that says wastage of valuable resources such as materials, human resources which is nothing but plant capacity.
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