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excel crashes when copy past Unfortunately my Excel or Word application is crash

ID: 3562226 • Letter: E

Question

excel crashes when copy past

Unfortunately my Excel or Word application is crashing since I did the Mavericks update. It happens all the time when you try to us copy and past command with right mouse click. Any help or support is very much appreciated.

Attached is the crash Log:

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_CRASH (SIGTRAP)

Date/Time: 2013-12-20 07:38:33 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Version: 14.3.9.131030

Crashed Module Name: merp

Crashed Module Version: 2.2.4.131030

Crashed Module Offset: 0x00004422

Blame Module Name: libsystem_pthread.dylib

Blame Module Version: unknown

Blame Module Offset: 0x00006cce

Application LCID: 1031

Extra app info: Reg=en Loc=0x0407

Crashed thread: 3

Explanation / Answer

Have you got the Utility called Copy/paste installed if so disable or remove it will cause this issue with Word and Excel.

Also With Word, Excel quit, Repair Permissions.

Then locate the Excel and word Preference files called plist files

To get to Preferences settings (Lion - OSX.7.x & Mountain Lion - OSX.8.x ):

    1. Go to Finder
    2. Hold down Option Key
    3. Click on Go menu
    4. Choose Library
    5. From there with Word Closed, go to Preferences
    6. Locate com.microsoft.word.plist and com.microsoft.office.plist
    7. Move them to Trash.