Ski magazine conducts and annual survey of readers to rate ski resorts. They use

Question

Ski magazine conducts and annual survey of readers to rate ski resorts. They used the following attri- butes as the basis for the survey: snow, grooming, terrain variety, challenge, value, lifts, service, weather, access, on-mountain food, lodging, dining, apre?s-ski, off-hill activities, family programs, scen- ery, terrain parks, and overall satisfaction. Classify each of these attributes using the eight dimensions of quality (i.e., performance, features, etc.).

The eight dimensions are: Performance, Features, Reliability, Conformance, Durability, Serviceability, Aesthetics and Perception.

Explanation / Answer

Answer;

1. performance- snow, overall satisfaction

2. Features-Challange,access,on-mountain food, family programs

3. Reliability-off-hill activities

4.Conformance-

5.Durability-on-mountain food,

6.seviceability-lift service lodging, dining,

7.aesthetics-grooming,terrain variety, scen- ery

8.perception-values weather,

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