UlmpIeR, It is difficult to apply direc iue A manager would need to figure out w
ID: 356715 • Letter: U
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UlmpIeR, It is difficult to apply direc iue A manager would need to figure out what rewards ea sure the various expectancies, and finally adjust the relationships to e ate motivation. Nevertheless, expectancy theory offers several importa employee wants and how valuable those rewards are to each person CASE STUDY Pride-Building at Aramark Aramark, a leader in head quartered in Philadelphia, has approximately a six-month period or who ofessional services head. Employees who had perfect attendance over employees serving clients in twenty-two pocketbook filled with cash and credit cards wer turned in a wallet or countries.0 Aramark wanted to better motivate its rewarded with a day off with pay. Workers in the employees who clean airplanes for Delta and "Top Crew of the Month" were rewarded with Southwest Airlines. Turnover of the low-paid staff movie passes, telephone calling cards, or "burge of largely immigrant employees once exceeded bucks." Turnover fell to 12 percent per year- 100 percent a year. Morale was low, and wallets amazing for jobs that pay only minimum wage and other valuable items that passengers left on start. And crews started to recover large amou planes had a tendency to disappear of money from the airplanes, returning to pase To turn things around, Aramark manager Roy gers some 250 lost wallets with more than Pelaez believed that he had to break some rules $50,000 in cash.5T to get employees to feel motivated. "Managers are not supposed to get involved with the per increase Aramark's revenue in this area fr sonal problems of their employees, but I take the $5 million to $14 million.52 Since 1998, pro- opposite view," he says. "Any problem that affects grams such as these have helped Aramark con- the employee will eventually affect your account. sistently rank as one of the top three most If you take care of the employees, they will take admired companies in its industry in F care of you and your customer." Besides the typi- magazine's list of "America's Most Admired cal "Employee of the Month" recognition pro- Companies."53 In five years, Pelaez's efforts helped to rams, he brought in an English-language teacher to tutor employees twice a week on their own Qesons: time, added Friday citizenship classes to help 1. What motivation theories apply to the workers employees become U.S. citizens, and arranged at Aramark? for certified babysitters subsidized by government 2. If you were the manager of programs to keep single mothers showing up for work. He even created a small computer lab with three used computers so that employees could train each other in word processing and spread. Roy Pelaez. sheets. "All of these things are important, because 3. What are some possible barriers to the effec we want employees who really feel connected to the company," says Pelaez what would you do to motivate them? Be hon- est regarding your personal management style and beliefs rather than trying to be like tiveness of your motivation ideas? What could you do to overcome them?Explanation / Answer
The motivation theories that apply to the workers include job satisfaction, reward and benefits. Due to the wage being minimum and no employee benefits being provided had resulted in a 100 percent employee turnover. This was remedied by the introduction of benefits and motivational programmers and educational and training. Woo which allowed the workers to feel more connected to the work.
If I was the manager of these employee's, along with all the motivational techniques and benefits used by Roy Pelaez, I would also focus on allowing accommodations to the workers under the benefit that would be provided by the company for reduced costs. Along with schooling and nursery services to the children.
The challenges that are presented for the following incentives and initiatives can be a considerable amount of investment initially, having to manage more employees and staff for these services and having to manage all there are services together. This provides the most amount of challenges in the otherwise easy implementation process.
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