Question 4 A service process has five steps. Every customer must go through Step

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Question 4 A service process has five steps. Every customer must go through Step 1, Step 2, Step 3, Step 4 and Step 5. Step 1 has a capacity of 6.77 customers per hour, Step 2 has a capacity of 8.36 customers per hour, Step 3 has a capacity of 6.32 customers per hour, Step 4 has a capacity of 9.95 customers per hour, and Step 5 has a capacity of 7.51 customers per hour Not yet answered Points out of 1.00 Flag question The process operates 11 hours per day Use at least 4 decimals in calculation and answer. You must show your calculation steps on your spreadsheet. What is the cycle time of the service process in minutes per customer? The cycle time is minutes per customer. Previous page Next page

Explanation / Answer

The capacity of the process consisting of steps 1 through 5 is determined by the capacity of the bottleneck step.

Bottleneck step is the one which processes minimum number of customers per hour which in this case is Step 3 consisting of 6.32 customers per hour

Therefore , capacity of the process is 6.32 customers per hour .

Therefore , average minutes taken per customer = 60 minutes ( i.e. 1 hour ) / 6.32 customers = 9.4936 minutes

CYCLE TIME IS 9.4936 MINUTES PER CUSTOMER

CYCLE TIME IS 9.4936 MINUTES PER CUSTOMER

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