Can all users computer problem be solved with remote help desk support? Why or w

Question

Can all users computer problem be solved with remote help desk support? Why or why not) After you design tad write your help desk procedures to solve problems, what should you do next? How should help desk procedures address complex problems that require administrative intervention? How should you write your procedures, based on your users' technical experience? Why do you need to consider what the network and computer configuration are when creating your procedures? What has been your experience when calling a help desk? How well did the technician walk you through the process of solving your problem?

Explanation / Answer

1) Yes all the problem(if software related) can be solved using remote desktop connection as remote desktop gives control to the desktop support person over user's computer and there is no need to be present physically at the location or no need or no need to guide people on calls which button to click and which path to go.

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