TRUE or FALSE: customers 46. Prospect lists or a CRM database can help salespeop
ID: 357398 • Letter: T
Question
TRUE or FALSE: customers 46. Prospect lists or a CRM database can help salespeople do a better job with finding new 47. Regarding sales force compensation methods: A. B. C. D. E. combination plans provide some security and some incentive. straight commission avoids the need to consider a sales quota. straight salary provides the most incentive. sales quotas play no role in any of the methods. all of the above. 48. A customer service rep's job could include: A. B. C. D. E. understanding a customer's complaints. finding a remedy when something goes wrong with a firm's marketing mix after a purchase. resolving a billing problem. handling an exchange of a defective product. all of the above. People who help order-oriented salespeople-but don't try for orders themselves are: A. technical specialists. B. missionary salespeople. C. supporting salespeople. D. All of these are correct. 49. Salespeople are likely to be responsible for: A. providing market information to the firm. B. providing technical support. C. attaining sales goals. 50. maintaining customer relations. E. Any or all of these are correctExplanation / Answer
True
CRM aims to create a relaitionship between existing customers, gaining back former customers, also helps in finding new customers.
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47 All of the above
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48 all of the above
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49 technical specialists
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50 any or all of these are correct.
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