URL for Video: https://www.youtube.com/watch?v=2GpjjW_M0t4 https://www.youtube.c
ID: 3593727 • Letter: U
Question
URL for Video:
https://www.youtube.com/watch?v=2GpjjW_M0t4
https://www.youtube.com/watch?v=cYGOyyFYvXE
CASE
IBM Sametime is IBM’s telepresence and collaboration environment. Formerly known as Lotus Sametime, the technology is widely used by Fortune 500 rms and other rms
with a global presence. IBM describes the main features of Sametime as enterprise instant messaging, online meetings with high quality audio and video and resource sharing, mobile device support, and voice and video integration within business networks, all within a exible platform with a simple user experience. More recent versions of Sametime emphasize integration with social media, mobile devices, and cloud technology.
Benefits
IBM claims the following bene ts for IBM Sametime:
Enable faster, expertise-based decisions across the networks of people engaged in your social business: Provide an immediate and cost-e ective way to help teams work with their professional network contacts to respond to customer demands and changing market conditions. Help people spend less time trying to nd experts who can answer questions and more time being productive – wherever they are working.
improve customer engagement and answer questions quickly: Provides an excep- tional customer experience which includes immediate access to customer care representatives. The results lead to a stronger customer understanding, improved client satisfaction and loyalty, as well as lower help desk and customer service costs through faster issue resolution.
provide people choice and exibility with simple and seamless communications to get the job done: A uni ed user experience across a broad set of real-time social communications capabilities allows escalation from instant messaging to group chats, voice chats, multi-way video chats or audio/video online meetings.
speed business processes for better outcomes: Sametime software provides standard Web 2.0 tools that make it easy for software vendors and enterprise developers to embed communications into their business processes.
Make it easy for people to access key functions from their desktop and mobile apps: See within applications who is available for collaboration and then communicate in a single click. Built-in integration of Sametime social communications tools with IBM and Microsoft software to use real-time social communications in context of your work. Sametime also enables integration with third-party business applications.
Cut travel, conferencing and communication costs: See who is available right now and let the software nd them. Use online meetings, Voice over IP (VoIP) and more. Organizations can reduce travel expenses, lower audio- and Web-conferencing service expenses, and dramatically reduce telephony expenses. These cost savings are large enough that Sametime implementations typically pay for themselves in under a year.
hire and keep the best talent: Evolve a more collaborative culture across teams— around the world or in the same building by leveraging social communications. Provide better employee work-life balance by extending the ability to work with their professional networks virtually anywhere while ensuring e ective manage- ment and working environment.
unify and extend your communications environment: Gain integrated voice, computer and telephony. Use Sametime software’s integrated voice over IP (VoIP) and high-quality desktop video capabilities—or use third-party plug-ins—to inte- grate with your existing systems. Use optional one-number phone service, soft- phone and intelligent call management capabilities through an existing telephony infrastructure. Sametime software’s robust software developer kit (SDK) features an Eclipse-based rich client and Web 2.0 APIs to speed extensions to the platform.
protect your investments in applications, voice and video: Interfaces with existing data and telephony networks using standards-based tools and middleware help you use your existing infrastructure. Sametime software supports and integrates with multiple client and server operating systems, e-mail platforms, directories, tele- phony, audio conferencing and video conferencing systems.
One of the major attractions of the newest version of Sametime (Sametime 9) is its ability
to provide high quality collaboration via mobile devices like tablet computers. As the world has moved further toward social and mobile, so too has Sametime, with features like a tablet app that enables high quality video and voice communication with users on other platforms and a full compatibility with a range of social technologies. Sametime also fully integrates with the cloud, pulling information about users’ schedules and displaying it within the app and storing information from the meeting so that it is easily accessible later on.
QUESTIONS:
1. Based on the video and text of the case, list and brie y describe ve areas where Sametime may increase employee productivity. What do you think will produce the greatest increase in employee productivity?
2. How does IBM Sametime support collaboration?
3. What types of communication are integrated within Sametime’s digital environment? What type of communication is missing? Does it make a di erence?
4. In what ways has IBM Sametime changed to become social and mobile?
5. How does Sametime use the cloud?
Explanation / Answer
1. Based on the video and text of the case, list and brie y describe ve areas where Sametime may increase employee productivity. What do you think will produce the greatest increase in employee productivity?
The areas where sametime may incease the employee productivity is in mobile device support and voice and video integration within business networks.
Even in the social media, mobile devices, and cloud technologies.
I think all the things like mobile deivces and social media are used vastly by the people in the world so by increasing the employee and productivity can be a good step and we can have a healthy support to the people who are using all these technologies.
So by increasing the employees in these areas then we can have more efficiency in work and support. The people concerns will be solved very fast and there will more productivity in coming future.
2. How does IBM Sametime support collaboration?
The IBM Sametime is IBMs telepresence and collaboration environment. which support the Lotus Sametime the technology is widely used by Fortune 500 rms and other rms
with a global presence.
The IBM describes the main features of Sametime as enterprise instant messaging, online meetings with high quality audio and video and resource sharing, mobile device support and voice and video integration within business networks, all within a exible platform with a simple user experience.
And the IBM Sametime have many benefits like it can enable faster, expertise-based decisions across the networks of people engaged in your social business
It can Provide an immediate and cost effective way to help teams work with their professional network contacts to respond to customer demands and changing market conditions.
3. What types of communication are integrated within Sametime’s digital environment? What type of communication is missing? Does it make a di erence?
The communication type are like Voice over IP (VoIP), Web-conferencing service communication and skype calling are integrated within Sametime’s digital environment.
The type of communication is missing are mobile calling and using of tablets which we can call video calls.
All the messaging apps in mobiles we can use them for calling also like messaging apps and hike or hangouts.
By these things we can improve the communications and we can also fill the gaps in order to have 24X7 support.
4. In what ways has IBM Sametime changed to become social and mobile?
The IBM Sametime changed to become social and mobile because they are having all the high quality collaboration via mobile devices like tablet computers.
So now a days all the people in the world are moving into the latest technologies like social media and mobile.
So Sametime with features like a tablet app that enables high quality video and voice communication with users on other platforms and a full compatibility with a range of social technologies.
Sametime also fully integrates with the cloud pulling information about users schedules and displaying it within the app and storing information from the meeting so that it is easily accessible later on.
5. How does Sametime use the cloud?
Sametime use the cloud because now a day all the latest technologies are integrating with the cloud technologies.
Even most of the people storing their data in the cloud because it is very secure and have all the security policies to keep safe.
Most of people in the world using the mobiles and social media and they uploading huge amount data in the servers and now people are using cloud rather than storing the data database.
There are many technilogies came based on the cloud like clound integration, clound computing etc.
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