___________ applications are part of an interorganizational information system t
ID: 3596195 • Letter: #
Question
___________ applications are part of an interorganizational information system that facilitates the upstream flow of information.
Supply chain management
Executive support
Customer relationship management
Management information
Decision support
2)
Systems that have been created to support the processing needs of particular business activities in particular departments are termed ___________ applications.
support
enterprise
standalone
integrated
primary
3)
Which of the following is NOT a traditional functional area of a business?
Accounting and finance
Human resources
Advertising
Marketing and sales
Supply chain management
4)
Amazon.com works with external vendors in order to offer vast amounts of products. Which of the following terms refers to the process of obtaining goods from these vendors?
Make-to-order process
Procure-to-pay process
Order-to-cash process
Value chain procurement
Make-to-stock process
5)
An information system that supports functional areas, business processes, and decision making within an organization is ________________.
internally focused
stakeholder-focused
customer-focused
supplier-focused
externally focused
6)
The core business process that focuses on after-sale activities is:
receiving and stocking raw materials, parts, and products.
sales of end products.
distribution of end products.
customer service.
order processing.
7)
A key distinction between the business processes of manufacturing businesses versus service businesses is:
service businesses do not require the sales and marketing core business process.
manufacturing businesses do not require the customer service core business process.
service businesses do not require much emphasis on inbound and outbound logistics core business processes.
service businesses do not deal with products whereas manufacturing businesses do.
neither type of business requires the human resources core business process.
8)
An activity that is critical in the implementation of an ERP system but is often underestimated is that of _________.
customizing the user interface
installing the software on the hardware
configuring the ERP system parameters
selecting the color of the fonts and screen background
connecting the network
9)
The core business process in which goods are not manufactured until a sales order is actually received is called ________________.
make-to-stock
order-to-cash
make-to order
procure-to-pay
value chain
10)
Most enterprise software is built around a set of ________, which reflect techniques and processes that have consistently shown superior results.
predictable routines
operational guidelines
best practices
functional guidelines
accreditation standards
11)
The outbound logistics core activity is associated with:
receiving and stocking raw materials, parts, and products.
selling of end products to customers.
distribution of end products.
manufacturing of end products.
order processing.
12)
All of the following are important recommendations to achieve a successful enterprise system implementation EXCEPT:
look beyond ERP.
minimize the time devoted to training.
secure executive sponsorship.
get help from outside experts.
involve the right people.
13)
The support activity that ensures that employees have the hardware, software, and network access required to perform their jobs is ________.
human resources activities
infrastructure activities
technology development activities
procurement activities
administrative activities
14)
Standalone systems that cannot integrate with other systems easily are generally called _____________ systems, and are frequently on the list of systems that need to be replaced.
primary
legacy
enterprise
integrated
support
15)
Which of the following is NOT a basic step of business process management?
Surveying customers about product preferences
Understanding and measuring existing processes
Developing a vision that specifies business objectives
Identifying critical processes to be redesigned
Identifying ways to improve processes with information systems
16)
Company A is a supplier to company B and provides information through its value chain to its customer (company B). Company B is a supplier to company C and provides information through its value chain to its customer (company C). Connecting the value chains so that information flows between companies creates a ________ system.
value
enterprise
structural
unified
intranet
17)
Software, such as Microsoft Office, that is written by third-party vendors for the needs of different users and organizations is known as ________ software.
off-the-shelf
custom
network
business process
open source
18)
In an effort to correct the problems associated with standalone systems, organizations have turned to _______________ systems.
support
enterprise-wide systems
legacy
core
primary
19)
When purchasing goods from Amazon.com, which of the following terms refers to the process of creating an account, adding items to the shopping cart, providing billing and shipping information, and submitting the order?
Inbound logistics
Order-to-cash process
Make-to-order process
Enterprise system management
Make-to-stock process
20)
The set of business activities that add value to the end product is referred to as a __________
critical path
key sequence
essential structure
primary flow
value chain
21)
Features of an ERP system include all of the following EXCEPT:
consistent look and feel.
enhanced organization-wide access to data.
tailored to each organization's unique business needs.
centralized storage of data.
compliant with regulatory requirements.
22)
Organizations that build Internet, intranet, extranet, or mobile applications are utilizing the ______________ support business activity.
infrastructure
procurement
human resources
technology development
administrative
23)
Core components of ERP systems include all of the following EXCEPT:
employee recruitment.
customer relationship management.
inbound logistics.
financial reporting.
sales and marketing.
24)
The core activity of inbound logistics involves:
order processing.
manufacturing of end products.
distribution of end products.
receiving and stocking raw materials, parts, and products.
selling of end products to customers.
25)
If the organization fails to include the right people in an enterprise system implementation project, all of the following problems may occur EXCEPT:
essential business requirements may be overlooked.
money can be saved with a faster implementation.
people may refuse to use the new system.
different perspectives will not be captured.
people may react negatively to the new system.
Explanation / Answer
1. Supply chain management
For upstream flow of information, SCM application is part of Interoganizaiton information system.
2. stand-alone
Standalone application are created to support the processing needs of particular business activties.
3. Advertising
It is not a Functional are. Remaming all are functional modules
4. Make-to-stock process
It is a way of working with external vendors.
5. internally focused
Functional, business and decsion making are interally focused in a organization
6. customer service.
After sale activity is completed. customer service will handle the issues regarding the products
7. service businesses do not require much emphasis on inbound and outbound logistics core business processes.
8. configuring the ERP system parameters
Maintaing the correct parameter in ERP system makes system to run correctly and performance of system will increase
9. make-to-order
Make to order mean goods are not manufacured untill a sale order is acutually received
10. best practices
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