a.5 A study by the Engineering Manpower Commission indicated that as many as 82%

Question

a.5 A study by the Engineering Manpower Commission indicated that as many as 82% of all engineers have some form of engineering management responsibility. Some of the examples of Engineering Manager Position are listed below: * Technical Director/Director Engineering Manager Projects Engineer Maintenance Manager Section Engineer . Senior Engineer Chief Engineer General Manager From the list above or otherwise, select any one engineering position that you are interested in and discuss: (a) The expected qualifications required in order to qualify for this role (b) What you expect to be the your roles as an Engineering Manager in an organization Q.6 What isthe concepts of efficiency, effectiveness, productivity and utilization? Use some suitable examples to explain these concepts. lexpect two situations: . When the same example is used to explain the concepts When different examples for each term is used to explainthe situation Answering All Questions (2 Reference ( Total (0) Quality of Answers (4) Format& Readability (3) All answers are Excellent clarity and readability. correct, original, All answers are creative, showing your Hand writing is clear and legibie provided, no depth of question points understanding are missed Headings are used appropriately. References Sentences flow smoothly with no cited in each Speling Mistakes. Tables, fgures answer are correctly relevant to the question asked, focused and log cal are effectively used

Explanation / Answer

Answer 1:

To answer this question I would like to select the Engineering Manager position from the given list for the Information Technology sector.

Qualification required for the Engineering Manager position:

Role and Responsibilities of Engineering Manager:

Answer 2:

Efficiency:

Means the doing the thing right. It is the time taken at the workplace to do something. Efficient employees and managers undertakes and complete the tasks in the minimum amount of time possible with the minimum amount of resources possible by utilizing certain time-saving strategies. Inefficient employees and managers take the long road.

Effectiveness

Means the doing the right thing. It is the level of results from the actions of employees and managers. Employees and managers who demonstrate effectiveness in the workplace help produce high-quality results.

I follow below given example based on the balanced scorecard, popularized in a Harvard Business Review article by Kaplan and Norton (1993).

Efficiency

Effectiveness

Financial results (Business value)?

Customer value

Productivity;

It is the measure of how much output from the given level of input.

Example 1:

If you produce 1,000 units one week and 1,100 units the next, you are more productive the second week.

Example 2:

If Bob sells $10,000 worth of business during the month while Joe sells $9,000, Bob is more productive. If Bob sold $12,000 the month before, he’s still more productive than Joe this month, but less productive this month than he was last month.

Utilization:

It measures the actual activation of resources. It measures how effectively an organization using its resources. It is the primary method by which resource performance is measured and business success is determined.

Example 1:

If a factory can produce a maximum of 1,000 plastic mats per day, and it produces 900 of those on a certain Thursday, its utilization rate was 90%.

Example 2:

If an employee works for 40 hours a week in the organization and if the employee spent only 20 hours in a week. Then employee’s utilization is 50%.

Note: I would like to have your opinion and if you have any doubt in specific. I will be glad to help you.

Efficiency

Effectiveness

Financial results (Business value)?

• Channel costs?
• Channel profitability

• Online contribution (direct)
• Online contribution (indirect)?
• Profit contributed

Customer value

• Online reach (unique visitors as % of potential visitors)
• Cost of acquisition or cost per sale (CPA/CPS)
• Customer propensity

• Sales and sales per customer
• New customers
• Online market share
• Customer satisfaction ratings
• Customer loyalty index

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