SITUATION 1 As the assistant to the executive housekeeper of the 400-room Royal
ID: 359823 • Letter: S
Question
SITUATION 1 As the assistant to the executive housekeeper of the 400-room Royal Hotel, you have been asked to open the department on Monday, June 15. On arriving to work at 5:30 in the morning. you receive the front desk report, which states that the number of occupied rooms the night of Sunday, June 14 was 385. Checking the adjusted daily schedule posted Sunday afternoon, you find that the number of section housekeepers scheduled to work this morning is 21. The workload for section housekeepers at the Royal is 16 rooms to be serviced in eight hours. What is your reaction to this situation? Would you call around to ask additional section housekeepers to report to work? If so, how many would you call to work? Or would you ask some section housekeepers to stay away because there are not enough occupied rooms for all the housekeepers scheduled to work today? If so, how many would you ask to stay away? 2 SITUATION 2 Rooo Raton Florida vou have been asked to aive yourExplanation / Answer
Occupied rooms = 385
Number of scheduled housekeepers = 21
Workload per housekeeper = 16
Workload per 21 housekeepers = 16*21 = 336 for eight hours
Q1) The housekeepers scheduled to work are lesser in number compared to the number of rooms that they need to serve for the day.
Q2) Hence, I would ask additional housekeepers to work for the day to cover the other occupied rooms.
Q3) Number of additional workers required = (385-336)/16 = 3 (approx)
Q4) Another option would be to ask a section of workers to stay away and do over time.
Q5) The number of workers who can stay away = 385-336/8 = 6 rooms per hour extra.
1 worker can stay away for 8 hours to complete the rooms or 2 workers for 4 hours each and so on.
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