wih regard to the three types of customer atributes in evaluatingthe quality of
ID: 360007 • Letter: W
Question
wih regard to the three types of customer atributes in evaluatingthe quality of geoods and services, thove ciated with buying furniture would best be classified as earch attributes experience attributes credence attributes reflect attributes mental attributes . The_ _ of a firm defines the strengths that are unique toth" organization. strategy development strategic mission vision statement core competencies stock price 29- attributes are most likely to be ex a. Search attributes b. Experience attributes enced by customer when using one pilming c. Credence attributes d. Order winners e. Order qualifiers 30. With regard to the three types of customer antributes in evaluating the quality of goods and services, those associated with having a meal in a restaurant such as taste of the food and courtesy of the server would best be classified as a search attributes b. experience attributes c. credence attributes d reflect attributes e. feeling attributes One of the following statements is incorrect management is focused primarily on the application of technology in manufacturing To apply the principles of operations managemvent, managers need to understand people, processes, and technology c. Every job entails some aspect of operations management d. Employees who work in financial and accounting functions of organizations should have good knowledge of safety stock of a popular product is maintained in order to peevent a stock-out e Ensuring that sufficient resulting in lost sales in a store is an example of inventory management in OM 32 One of the following statements is incorrect a. A product that typically lasts at least three years is called a durable good b. A toothbrush is an example of a "non-durable" good c. Both goods and services can be standardized for the mass market or custiomized to individual needs d. Customer participation in manufacturing processes and activities is generally high e Customers and service providers often work together to co-produce a serviceExplanation / Answer
The three attributes are search, experience and credence attributes of goods and services.
Search attributes are the tangible characteristics of goods and services that customers can evaluate before the purchase such as color, shape, location, etc.
Experience attributes are those characteristics of goods and services those are evaluated after purchase of consumption of goods and services such as food taste and ambience of the restaurant.
Credence attributes are characteristics that customers find hard to evaluate after consumption. Customers are forced to believe that certain characteristics are performed as promised level such as secrecy level customer data, hygiene of kitchen, etc.
27. regarding purchasing of furniture customer can compare the quality of furniture such as color, design, weight, etc. before purchase. Thus, such attribute can be classified as search attributes.
28. Core competencies include strength of the organization that differentiates it from competitors.
29. estate services are professional services, customers have to believe that the promised quality level will b provided by the service provider.
ANS: Credence Attribute
30.
The attributes like food taste, courtesy of server can be evaluated during the consumption of services. Thus, such attributes are classified as experience attributes.
Ans: experience attributes
31. Operations management is a broad concept which includes application of technology to manufacturing as well as services industries. Both the manufacturing and service sector consists of converting certain inputs into required output that satisfies customer need.
ANA: a
32.
Other than statement d, all statement are correct.
In manufacturing process while designing and delivery process only customer participation is there. While producing the goods the customer participation is very less.
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