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Question: 1. Which one of the following would be considered a command group? A. Jim from HR, Luke fro...
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1. Which one of the following would be considered a command group?
A. Jim from HR, Luke from engineering, and Larry from production are interviewing candidates for director of marketing.
B. Bob, Rick, and Gary all work in one work center to add gauges to the dashboard of the truck cab as it moves down the production line.
C. Tom, Dick, and Harry sit at the same lunch table every day.
D. Kim from quality assurance, Pat from sales, and Terry from production work together on a product launch project.
E. Rhonda, Trish, and Mary belong to the same gym and work out together.
2. Members have been selected for the problem-solving team. They have exchanged contact information and are discussing what roles they will assign, who will be in charge, and what they intend to do about the problem they have been given. This team is in the ____________ stage of group development.
A. norming
B. forming
C. adjourning
D. storming
E. performing
3. The animosity between Harlan and Chastity is about to tear the group apart. Both want to be the leader and have solicited support from the other group members. This group is in the __________ stage.
A. adjourning
B. forming
C. storming
D. norming
E. performing
4.During the ___________ stage, a cross-functional group adopts a slogan and begins to enjoy each other's company.
A. storming
B. performing
C. adjourning
D. forming
E. norming
5. It is important to remember that ___________.
A. groups need not progress through each stage in order, and some even backslide, particularly if membership changes
B. groups are more effective than individuals
C. standing groups will progress through each stage only once
D. every group will go through each of the five stages
E. ad hoc groups often skip the norming stage
6. Identifying the stage of a group's development is important to managers because ___________.
A. managers don't have the luxury of closely monitoring the activities of every group
B. when additional pay is attached to group participation, pay will be triggered by the completion of each stage
C. when problems arise within the group, the manager will know how to help the group work through them
D. additional instruction in working in groups can be tailored to the group's stage of development
E. the stage of development will give some indication of when the group's work will be done
7.It is important that groups carefully select their standards of behavior because ______________.
A. a pack mentality could result if the norms are too aggressive
B. group members tend to conform to the group norms so they will fit in
C. those standards will to a large degree determine the success rate of the group
D. before the group can begin to perform, its norms must be approved by management
E. setting them too high will paralyze the group
8.As group leader, Julie always sat at the end of the long conference table. She assigned the seat to her right to her favorite group member. The other group members were appalled when a new member took the seat to Julie's right. Their reaction was likely caused by ____________.
A. not clearly defining the roles of group members
B. assigning status to an inanimate object
C. pressure to conform
D. incongruency between the status symbol (the seat to Julie's right) and the status of the new member
E. improperly setting the norms when the group was formed
9. Jennifer recently began working in the auditing department of a mid-size accounting firm. One good way for her to learn acceptable office behavior in this new role is to ___________________.
A. call friends who are accountants for advice
B. check with the American Institute of CPAs for guidelines
C. check with her neighbors
D. search YouTube for videos related to accounting firms
E. observe what other people in the office do
10. It is time to decorate the event hall for the company Christmas party. For this activity, a _________ group would be better because they are better at ___________.
A. large; problem solving
B. small; getting the job done
C. large; figuring out what to do
D. small; generating ideas
E. large; finding facts
Explanation / Answer
1. (B) Bob, Rick, and Gary all work in one work center to add gauges to the dashboard of the truck cab as it moves down the production line
2. (B) Forming
3. (C) Storming
4. (E) Norming
5. (A) groups need not progress through each stage in order, and some even backslide, particularly if membership changes
6. (C) when problems arise within the group, the manager will know how to help the group work through them
7. (B) group members tend to conform to the group norms so they will fit in
8. (C) pressure to conform
9. (E) observe what other people in the office do
10. (B) small; getting the job done
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