20 Of the seven categories of the Malcolm Baldrige National Quality Award ceria
ID: 360508 • Letter: 2
Question
20 Of the seven categories of the Malcolm Baldrige National Quality Award ceria which categoryi relevant to issues related to supply chain activities a Leadership b. Workforce Focus c Customer Focus d. Measurement, Analysis and Knowledge Manageme 21. With regard to the three types of atributes customers se in evalaating the quality of goods and services a vacation would best be classified as high in a Search attributes b. Experience anributes c. Crodence attributes d. Competitive advantage attributes e. None of the above 22. In time sequence, which of the following needs to be accomplished Sirst in Operatis Management a. Understand customer wants and needs b. Design and deliver customer benefit package c. Build and leverage operational capabilities d. Hire creative engineers e. Design an efficient supply chain 23. A firm's ability to achieve market and financial superionity over its competios is called a Operations strategy b. Strategic planning Competitive advantage d. Competitive priority c. Cost Leadership enidnin cele 24. Inan automobile, which ofthe following would c. Front-seat airbags . Computer guided driverless system musac systom 2s Reguirements that ane expected in a od or servise ae sthat are expected in a good or service are called a. Order Qualifiers b. Order Satisfiers c. Order Exciters d. Order Winners e. None of the above 26 Goods and service features that differentiase one cusoser bends package from a. Order Qualifiers apother are called . Order Satisfiers Order Exciters Order Winners None of the aboveExplanation / Answer
20. The answer is option “e” – operations.
This criterion looks into process management and examines aspects of how key production as well as delivery along with support processes are designed and managed. It also examines how they can be improved.
26. The answer is option “d” – order winners.
Order winners can be with regards to supply chain design, price, quality and value, delivery. Order winners produce market success.
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