1- Identify & define 5 performance attributes you would use to evaluate employee

Question

1- Identify & define 5 performance attributes you would use to evaluate employees (ex. customer service). At least one of these should be related to contextual performance( volunteering for additional work, or following organizational rules and procedures).

2- Describe a source of performance data (reports, audits), and subjective/objective metrics (e.g., customer satisfaction surveys) you might use for evaluating performance.

3- Imagine you were just hired as the Chief Learning Officer of this organization, what policies and procedures would you implement?

http://www.cengage.com/management/book_content/1111532826_snell/videos/ch08.html (here's the link for questions).

Please Explain!!!

Explanation / Answer

The five performance attributes used to evaluate employees of an organization are as under:

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