1. creat a list of 10 specific concerns that a consumer might have when consider
ID: 3626115 • Letter: 1
Question
1. creat a list of 10 specific concerns that a consumer might have when considering an online-only bank. write a paragraph for each concern that describes how First Online Bank of Indiana addresses or fails to address it.
2.Evaluate how well the design of the First IB web site meets the needs of a potential small business customer. Discuss the elements of the site that work particularly well in meeting the needs of this type of site visitor. Outline specific changes you would make to the site to better meet the needs of a potential small business customer.
3. Assume you are a security consultant hired by First IB. The president of the bank has become concerned about the potential damage that a phishing expedition directed at First IB customer could do to the bank's reputation. Analyze the phising threat that faces First IB and outline steps that First IB should take to counter the threat.
Explanation / Answer
Dear user, Note: One questin per one post regarding cramster rules. So, i solved (1)st question. So, please post one question at a time. 1) The list of 10 specifications are:1) Account creation: The first main specification is creation of account. Some customer does not know the procedure of create an account. So, First Online Bank of Indiana provides an online account easy form. So, First Online Bank of Indiana provides a demo video or steps to customers in website. When customer click this form and fill details then easyly created an account.
2) Security of online bank account: The second main specification is security of online bank account. Any customer think about online account is secured or not. So, First Online Bank of Indiana takes care of the security apprehension of the customers. So, develop below some secure issues: When the customers send requests to First Online Bank through computer, the privacy purpose is make certain use encryption. Encryption move quickly messages exchanged between customer browser and First internet online banking server. When a customer entered into sign on page then customer browser start a secure sitting with first internet bank server. When a customer typed wrong password more than three times continuously then the online banking is locked. When customers forget to logoff their online accounts then browser automatically logged off for wait a period of time. When the customers send requests to First Online Bank through computer, the privacy purpose is make certain use encryption. Encryption move quickly messages exchanged between customer browser and First internet online banking server. When a customer entered into sign on page then customer browser start a secure sitting with first internet bank server. When a customer typed wrong password more than three times continuously then the online banking is locked. When customers forget to logoff their online accounts then browser automatically logged off for wait a period of time.
3. Depiction of private information: The third specification is depiction of private information. Any customer think about other party person gathered customer personal information without their permissions.
So, So, First Online Bank of Indiana give promise to customers with bond that not provides any private information of its customers to any other party persons.
4. Process of an online bank account: The fourth specification is process of an online bank. Many customers not operate online account without manual book.
So, First online internet bank also provide process of an online bank account book manuals and online check like other banks. 5. The password details: If the customer forgot or lost his/her password then what should customer do. So, First online internet bank provide a toll-free number or click on questions tab to submit customer details then send recovery password to customer mail. 6. Enquire details: Many customers face some problems for creation of online account, transfer money details, etc. So, First Online Bank of Indiana provides a call center for customer at 24 hours. This call center is handle customer requests through mail or call. 7. Facilities: Customers think about what all facilities have an online bank. So, First Online Bank of Indiana provides correct information about it like interest rates and loans etc. Customers think about what all facilities have an online bank. So, First Online Bank of Indiana provides correct information about it like interest rates and loans etc.
8. What will be happen online server error? In this situation First online bank of Indiana has no answer. So, it provides no information about thins in its privacy policy or statement.
9. Update information: If the customer think about how do know to get update interests, loan rates and payments. If the customer think about how do know to get update interests, loan rates and payments. So, First online bank of Indiana provides email alerts and cell message alerts when the bank updated information.
10. Unsubscribe unwanted information: Some customers does not want to like offer advertisements, other unwanted information etc. So, First online bank of Indiana provides add choice option which can be used by customer updates. Then, the customers have selects choice option for unsubscribe. Some customers does not want to like offer advertisements, other unwanted information etc. So, First online bank of Indiana provides add choice option which can be used by customer updates. Then, the customers have selects choice option for unsubscribe.
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