1. Explain VMH’s Mission Statement. How does it define its business? What core v
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Question
1. Explain VMH’s Mission Statement. How does it define its business? What core values are emphasized? How are these core values reflected in operations?
2. Visit the websites of two other hospitals (one possible candidate is Shouldice Hospital in Canada) and look at their Mission Statements. What similarities and differences do you notice when comparing their mission statements to VMH’s?
3. Based on your understanding of VMH’s Mission Statement, identify which of the four competitive priorities discussed in Chapter 2, which you think VMH should emphasize. Remember that the competitive priority is how an organization wins customers. Any organization must do at least adequately on all four priorities.
4. How would you assess productivity at VMH? Is productivity measurement important? Be specific with your responses.
VALLEY MEMORIAL HOSPITAL A VIRTUAL SERVICE CASE Operations Management, 6e Reid, Sanders Vision, Mission, and Values Our vision Our vision is to make a positive difference in the heath and wellness of each life we touch by Working together Striving for excellence Putting Patient Care First . Innovation Our Mission Our mission is to foster and provide quality heath care to the people we serve by Caring for our patients as unique individuals recognizing their specific needs Pursuing continuous improvement in the delivery of inpatient, outpatient and community care Supporting health quality in the community by developing an integrated delivery system to meet the needs of the community Using sound administrative and financial management principles Building partnerships and encouraging community participation Our Values We hold the following values as paramount in every activity we do Respect and compassion Integrity and honesty Pride and fairnessExplanation / Answer
The hospital is more focused on this administration and sound financial management operations. They want to provide good management experience along with healthcare service.
Second is shouldice hospital- they also provide acute health care service like valley memorial. Only difference is they provide healthcare needs of hernia patients. They believe in quality, Integrity and compassion.
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