The Board of Trustees just appointed a new CEO for the health system you work in

Question

The Board of Trustees just appointed a new CEO for the health system you work in. After her initial meeting with the Chief Medical Officer, it was determined that serious attention is needed for a failing Risk Management department. Due to budget cuts and the previous administration's direction, the Risk Management department lost two personnel along with significant resources. As a result, your health system has experienced an unusual increase in injuries, accidents, and illness (mostly nosocomial infections). The senior department directors believe that many of these issues could have been prevented. In addition, new federal mandates and IT projects are further challenging morale and some patients have spoken to the local media. The clinical teams are willing to assist, however their time is limited as they must devote efforts to patient care. You were approached by the COO (Chief Operations Officer) to re-energize and rebuild this department. The COO wants you to present a "rough draft" of a process that will assist in laying the "ground work" for a successful start. It is understood by all that this is a huge task, however this is your opportunity build rapport and trust with your patient community, clinical and support staff, as well as the team members that will work directly with you on this new project. All eyes are on you and the executive team will be expecting results in due time.

Phase I: You executive staff would like for you to discuss Patient Safety initiatives. This is an important topic for your clinical teams as well as the public. Although there are many ways you can conduct your research, focus on the following topics: 1. Creating a Patient Safety System within your organization (use your textbook and associated resources). 2. Using economic incentives to influence results. 3. How will you integrate the Patient Safety and Quality Improvement Act as part of your plan? 4. How will you integrate leadership activities and enhance employee training? 5. How will you work with your legal department and your Chief Medical Officer to influence a "culture" of risk reduction to enhance patient safety?

Explanation / Answer

Patient Safety System is a critical hallmark of any health system. This can make or break the entire system if the patients feel that their health is at stake. In order to allay such fears and instill a sense of confidence within the patient community and internal staff, it is really critical to creating a world-class patient safety system merging with the Quality System and Risk Management.

I will be working on the following areas step-by-step to make sure that COO and other stakeholders’ expectations are met and the medical system again is working to its full potential.

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